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RingCentral > Case Studies > Corporate Payroll Services Enhances Functionality and Reduces Costs with RingCentral

Corporate Payroll Services Enhances Functionality and Reduces Costs with RingCentral

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Telecommunications

Applicable Functions

Quality Assurance

Use Cases

Remote Control
Time Sensitive Networking

Services

System Integration
Training

The Challenge

Corporate Payroll Services, a company offering comprehensive payroll processing services to over 6,000 small to medium-sized businesses, was facing a few challenges. The company's IT Director, Don Klayman, identified the need for a reliable and functional phone system as a critical component of their disaster recovery plan. The existing phone system was outdated and lacked the reliability and functionality required to provide the level of support they wanted to offer their clients. Additionally, the company was grappling with the high costs associated with maintaining fax capabilities, with fax line costs averaging $1,700 per month. The majority of their customers submitted their payroll data via email, phone, and fax, making it essential to find a more cost-effective solution to handle faxes.

About The Customer

Corporate Payroll Services is a company that provides full-service payroll processing, payroll tax reporting, and timely, accurate filing of federal, state, and local payroll taxes for small- to medium-sized businesses. Founded in 1991 and headquartered in Norcross, GA, the company has 125 employees and offices in five US cities. They offer their services at a price that's about 40% lower than other providers. Their clients range from one-man shops to multi-location companies, and they strive to provide exceptional customer service to all. The company has its own data center and develops much of its own software, with IT playing a crucial role in its operations.

The Solution

In search of a solution that could address the company's challenges, Klayman turned to RingCentral after evaluating several other unified communications as a service (UCaaS) solutions. RingCentral was chosen for its wide range of integrated functionality. It offered phone and fax capabilities, RingCentral Meetings for conferencing and computer remote control, Glip for collaboration, support for mobile phones with RingCentral Mobile, and an API that the software development team could use to customize the communications system. The fact that RingCentral was a pure cloud solution was also a significant factor in the decision, as it allowed the company to work within their existing framework without needing to adjust any switches or packet sizes. The deployment of RingCentral led to improvements across the company, ensuring the availability of the phone system even in the event of a disaster and reducing the costs associated with fax lines.

Operational Impact

The deployment of RingCentral brought about significant operational improvements for Corporate Payroll Services. The phone quality improved compared to the previous system, and the company could ensure the availability of the phone system even in the event of a disaster. The online conferencing and remote control made possible by RingCentral Meetings are frequently used for internal training classes for employees and customer support. The company was able to standardize on one remote meeting platform, replacing the two or three other solutions used by different departments. The RingCentral API allowed for customizations and potential future uses, such as capturing payroll records and linking them to the company’s in-house software and CRM. The use of Glip led to a decrease in the use of email as a collaboration tool and increased productivity.

Quantitative Benefit

Reduced fax line costs from an average of $1,700 per month
50% to 70% decrease in the use of email as a collaboration tool since adopting Glip
Quick redirection of calls in less than a minute in the event of a disaster, compared to up to an hour with the previous system