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Datacor Takes The Pain Out of Software Installation
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Chemicals
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Tilley Chemical was in search of a software solution that could seamlessly integrate their processes without causing major disruptions to their business operations. They had previously considered multiple vendors but had a long-standing relationship with Datacor, having purchased their Chempax software 15 years prior. The company needed a solution that would not only upgrade their existing software but also provide them with long-term support and an understanding of the specific needs of the chemical industry.
About The Customer
Tilley Chemical is a distributor of a wide range of industrial chemicals and solvents, including specialty chemicals for the food, pharmaceutical, and personal care industries. The company also distributes a complete line of industrial and automotive oils and lubricants from leading manufacturers. In 2006, Tilley Chemical was ranked among the top 100 chemical sales distributors in North America by Purchasing.com. The company was looking for a software solution that could seamlessly integrate their processes without causing major disruptions to their business operations.
The Solution
Tilley Chemical decided to purchase Chempax VB and eChempax software from Datacor. The installation process was smooth and did not disrupt the company's operations. The new software was up and running by the following Monday, eliminating the need to run parallel systems. The solution also allowed the company to maintain historical data. The software has led to workflow improvements such as paperless order entry and a reduction in overtime. The company also uses Datacor's eChempax solution, which provides their sales force with access to up-to-date customer account data virtually anywhere, anytime. This has resulted in better preparation for sales calls, reduced order errors, and fewer calls to the office, leading to fewer interruptions for office staff.
Operational Impact
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