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Driving Parking Solutions Forward: JustPark and Vonage's Collaborative Success
Technology Category
- Networks & Connectivity - NFC
- Robots - Wheeled Robots
Applicable Industries
- Buildings
- Telecommunications
Applicable Functions
- Procurement
Use Cases
- Smart Parking
- Speech Recognition
Services
- System Integration
The Challenge
JustPark, a company that connects drivers with over 250,000 parking spaces, was facing a significant challenge with their previous vendor. The relationship was difficult, and the costs were high due to unnecessary features that JustPark didn't require. The company needed a vendor that could help them develop a fully automated Interactive Voice Response (IVR) system while also supporting SMS. This was crucial as not every person always has access to a mobile or online app, and JustPark wanted to offer multiple ways for all drivers to use their services. Many customers preferred to use IVR, and it was important for JustPark to offer their customers a choice of channels to access their services. The previous vendor's solution was not only expensive but also had several deliverability issues, causing problems for some customers.
About The Customer
JustPark was founded in 2006 by Anthony Eskinazi with the goal of making finding and reserving a parking spot as easy and convenient as using an app to order a taxi or take-out food. The company initially focused on turning underutilized parking spaces on private properties in major metropolitan areas into spaces that the general public could use. Over the years, the company’s vision evolved into a mobile application that now allows drivers to reserve and pay in advance for parking spaces in the area where they are going. Today, JustPark partners with different companies and organizations to gain access to their available parking areas. Major parking garage companies, hotel chains such as Marriott and Hilton, churches, schools, large commercial office complexes, and commercial landlords all provide unused available spots. Currently, JustPark is matching over 1.5 million app users with over 250,000 parking spaces, helping them to save time and avoid stress.
The Solution
JustPark found the solution to their challenges in Vonage's SMS and Voice APIs. Vonage's platform enabled JustPark to develop a fully automated IVR system that was fast, reliable, and scalable. This system gave people options for payment, satisfying a key requirement for JustPark. The switch to Vonage also resolved the deliverability issues that JustPark had with its previous provider. With Vonage, JustPark drivers could book their parking spots online and then receive a confirmation and transactional SMS message to confirm their purchase and provide info about their parking experience. For those who preferred not to use the app, JustPark also offered an automated phone system. Payment information was transferred via Vonage’s Voice API which leveraged secure protocols to protect the payment information being transferred on the phone line.
Operational Impact
Quantitative Benefit
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