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Eastridge Workforce Solutions: Ensuring Uninterrupted Workforce Management Services
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Functions
- Human Resources
- Maintenance
Use Cases
- Personnel Tracking & Monitoring
- Time Sensitive Networking
Services
- System Integration
The Challenge
Eastridge Workforce Solutions, a provider of workforce management services and technologies to over 1,300 clients across North America, faced a critical challenge with its time and attendance system. This system, which processes transactions from thousands of people 24/7, 365 days a year, verifies employee attendance and records their time to generate accurate payrolls. Any downtime in this system would be catastrophic, causing significant disruption to Eastridge and its clients. The company needed a high availability/disaster recovery (HA/DR) solution that would ensure the system and its associated data would always be available, regardless of any potential disasters or scheduled maintenance. However, HA/DR was not a core competency for Eastridge, and the company did not want to distract its IT group from its primary business objectives.
About The Customer
Eastridge Workforce Solutions is a leading provider of workforce management services and technologies to more than 1,300 clients across North America. The company's time and attendance system processes transactions from thousands of people around the clock, every day of the year. This system verifies who is allowed to be at the workplace and who should be there, and it also records employees' time to generate accurate payrolls. The company's primary objective is to deliver powerful, innovative workforce solutions, and it relies heavily on its IT group to advance these business objectives.
The Solution
Eastridge Workforce Solutions turned to Assure MIMIX HA to ensure the constant availability of its IBM i-based time and attendance system and prevent any data loss. Assure MIMIX HA replicates all production data, system data, and applications from the production server to a recovery server. If the production server goes down or needs to be taken offline for maintenance, users can be quickly switched to the backup server, ensuring continuous availability of the application and its data. Eastridge also employed Precisely Managed Services to monitor, manage, and maintain its HA/DR solution. This service monitors the Assure MIMIX replication processes around the clock, ensuring they are always running properly and efficiently. If an issue arises, Precisely experts can often quickly resolve it remotely. This solution also protects against downtime during scheduled maintenance, with Managed Services undertaking all the work.
Operational Impact
Quantitative Benefit
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