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Microsoft > Case Studies > Empowering Citizen Developers: Accenture's Innovation with Power Platform
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Empowering Citizen Developers: Accenture's Innovation with Power Platform

Technology Category
  • Infrastructure as a Service (IaaS) - Virtual Private Cloud
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Cement
  • Electrical Grids
Applicable Functions
  • Product Research & Development
Use Cases
  • Demand Planning & Forecasting
  • Time Sensitive Networking
The Challenge
Accenture, a global professional services and consulting agency, was facing a challenge common to many large organizations: the demand for IT solutions was greater than what could be met by the central IT team. The company wanted to democratize and evangelize a low-code platform to empower citizen developers to solve their own problems. Accenture recognized the value of Microsoft's Power Platform and aimed to grow its Center of Excellence (CoE) to offer all five Power Platform products at scale. The goal was to reduce IT demand for short-term applications by 30 percent, allowing professional developers to focus on more complex projects. The challenge was to change the culture by decentralizing what is traditionally seen as a centralized function, and to find a solution that would accelerate productivity and give employees an opportunity to solve problems in real time.
About The Customer
Accenture is a global professional services and consulting agency that helps customers across 40 industries in more than 120 countries. The company started as the technology and business division of a 1950s American consultancy and has since grown to become the largest professional services provider in the world. Today, Accenture is headquartered in Dublin, Ireland and has 760,000 global employees, most of whom are client facing. The company is well into its digital transformation initiative, with 90 percent of its multi-vendor IT infrastructure in the cloud. Accenture believes in adapting and innovating, and is a top consumer of Microsoft 365 products.
The Solution
Accenture adopted Microsoft's Power Platform and started its low-code journey about three years ago. The company formed a Power Platform CoE to combat the unmet demand within the central IT organization. The CoE team laid the foundation for how Accenture would adopt Power Platform within the organization. The team's goal was to define a strategic, incremental plan to deploy and support a citizen development platform for all Accenture employees. This plan outlined data governance strategies, best practices, and a roadmap of when they would turn on certain capabilities and connectors to reduce shadow IT and best serve their customers. Over the past few years, the CoE team has grown from 3 to 60 members and has rolled out Power Pages and Power Virtual Agents, marking a huge milestone as they have now enabled and are supporting all five Microsoft Power Platform products.
Operational Impact
  • The adoption of Power Platform has had a significant impact on Accenture's operations. The company has been able to fill gaps in unmet development demand and automate manual efforts, resulting in $6 million of value gained every year in avoided cost. The CoE team connects with makers using Power Platform on a regular basis to learn how their use of low-code apps, automations, and bots built in Power Platform have saved time and money while increasing productivity. The team has designed a productivity value index that captures ROI metrics. Furthermore, the company has been able to embed Power Platform into its standard offerings and meet people where they already work every day. The company has also hosted large events like the Power to Everyone Hackathon and a global Adoption campaign to encourage adoption of the platform.
Quantitative Benefit
  • Accenture sees significant savings each year with its new model.
  • The company has more than 50k newly skilled citizen developers.
  • IT demand for short-term applications has been reduced by 30 percent.

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