Download PDF
Enhancing Live Event Experiences with Twilio's SMS API: A Case Study on Experience
Technology Category
- Application Infrastructure & Middleware - Event-Driven Application
- Robots - Wheeled Robots
Applicable Industries
- Equipment & Machinery
- Telecommunications
Applicable Functions
- Sales & Marketing
Use Cases
- Real-Time Location System (RTLS)
- Track & Trace of Assets
Services
- System Integration
The Challenge
Experience, a technology platform that personalizes live event experiences for attendees, faced a significant challenge. The company wanted to allow customers to make purchases via text message, but integrating this feature without overburdening their development team was a daunting task. Experience's mobile application offered sports teams, venues, and live event promoters the ability to enhance a fan's experience by offering unique rewards. However, these offers could only be delivered through a mobile website, and fans who wanted to upgrade their seats had to navigate through the team's website on their mobile browsers, find the seat upgrades they wanted, and pay for them. Experience knew that text messaging would greatly enhance this offering, but they also needed a short code for high-volume text-messaging applications, a process they knew to be burdensome.
About The Customer
Experience is a technology platform founded in 2011, with its headquarters in Atlanta, GA. The company helps live event attendees personalize their experiences by offering unique rewards and seat upgrades. Experience's mobile application works with both national and collegiate sports teams nationwide, offering sports teams, venues, and live event promoters the ability to enhance a fan's experience at live events. The teams also market the offers via email, signs placed throughout the stadium, and occasional ads on the Jumbotron. Experience's customers are primarily sports fans who attend live events and are interested in enhancing their experience through unique rewards and seat upgrades.
The Solution
Experience decided to use Twilio's SMS API to solve their SMS challenge. This allowed them to add text messaging to their application in a matter of hours and move the new feature into production in a matter of days. Experience's mobile app now lets fans at a game or live event pay to upgrade their seats in real time. The technology predicts which ticket holders are likely not to show up to a given event, then uses text messages to deliver upgrade offers to people in the stands who have opted in to receive them. When a fan receives the offer via text message and chooses to upgrade, Experience's system instantly knows that their seat has become available and proceeds to offer it to someone else. Teams with VIP programs use Experience to communicate with their VIPs, offer them loyalty rewards, and upsell them on memorable activities.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
Case Study
Robot Saves Money and Time for US Custom Molding Company
Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.