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EZLynx Boosts Agent Satisfaction with Nintex AssureSign eSignature Integration
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Equipment & Machinery
- Finance & Insurance
Use Cases
- Time Sensitive Networking
- Usage-Based Insurance
Services
- System Integration
The Challenge
EZLynx, a leading insurance software provider, was facing a significant challenge in managing the large volumes of documents required for each new policyholder. The process was time-consuming and inefficient, leading to delays in policy turnaround time. The company's agent users and their end-consumers were in need of an eSign experience that could streamline document intake and expedite the overall policy issuance process. EZLynx was also in the process of promoting its ONE PRODUCT solution, and it was crucial to find an eSignature provider that could seamlessly integrate into their product. Other important considerations included customer experience, ease of use (Single Sign-On), reporting status of the document, and security.
About The Customer
EZLynx, established in 2003, is the most widely used rate quote software product in the property and casualty (P&C) insurance sector. The company serves more than 19,500 independent P&C insurance agents, helping them operate their businesses effectively. EZLynx streamlines the exchange of information between the insurance carrier, independent agent, and the end-consumer for ratings, quotes, and overall customer life cycle management. The company is known for its ONE PRODUCT solution, which aims to provide a comprehensive suite of tools for insurance agents.
The Solution
EZLynx turned to Nintex AssureSign for a solution. Nintex AssureSign offered an eSignature tool that exceeded EZLynx’s product team’s expectations. It provided easy-to-deploy integration, attentive customer service, and a flexible pricing structure. By integrating Nintex AssureSign's electronic signature capabilities into their software, EZLynx was able to offer eSign capabilities to their agent users. This allowed them to turn around policies within minutes, a significant improvement from the previous four days to two weeks timeframe. The integration of Nintex AssureSign’s electronic signature into their product led to an increase in end-user customer satisfaction and a reduction in workflow times.
Operational Impact
Quantitative Benefit
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