Fireflies' AI Solution Streamlines Zenatta Consulting's Customer Interaction Process

• Equipment & Machinery

• Speech Recognition
• Time Sensitive Networking

• System Integration

Zenatta Consulting, a Zoho and CRM consulting firm, was facing a significant challenge in capturing and documenting customer insights from their meetings. The company regularly used GoToMeeting to run screen shares, but found that they weren't capturing all of the information they needed from these interactions. They attempted to use GoToMeeting recordings, but without transcription, they were left listening through long recordings to capture and document customer insights and action items. This process was not only time-consuming but also inefficient, slowing down their discovery process. The lack of a robust tool for quickly parsing through their meetings left them reliant on long recordings of meetings as their historical record of discovery.

Zenatta Consulting is a consulting firm that specializes in Zoho and CRM. They assist customers in customizing and adopting software solutions to drive their sales efforts. The company is led by Tyler Colt, who runs the development team and manages their implementation process. Zenatta Consulting regularly interacts with their clients through meetings, which they run using GoToMeeting. These meetings are crucial for the company as they provide valuable customer insights that inform their software customization and adoption strategies.

In their quest for a more efficient solution, Zenatta Consulting discovered Fireflies on Google. They were specifically searching for a tool that they could integrate into their Google Calendar and GoToMeeting set-up for running their client meetings. Fireflies emerged as the ideal solution because it had the best integration with their meeting software. More importantly, it offered both the recording and transcription functionality that Zenatta was looking for. By adopting Fireflies, Zenatta was able to streamline their process of capturing and documenting customer insights from their meetings. The AI-powered tool not only recorded the meetings but also transcribed them, eliminating the need for Zenatta's team to listen through long recordings.

• The adoption of Fireflies brought about significant operational improvements for Zenatta Consulting. The tool's recording and transcription functionality saved the company time for each of their client meetings. This efficiency allowed them to focus more on their core tasks, such as customizing and adopting software solutions for their clients. Additionally, Fireflies improved Zenatta's ability to collect insights from their calls with customers. The tool's transcription feature ensured that no valuable information was lost, providing a more accurate and comprehensive record of their meetings. This, in turn, enhanced their discovery process and their ability to understand and meet their clients' needs.