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Fireflies.ai > 实例探究 > Fireflies:增强 Zenatta Consulting 的客户洞察力和效率
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Fireflies' AI Solution Streamlines Zenatta Consulting's Customer Interaction Process

适用行业
  • 设备与机械
用例
  • 语音识别
  • 时间敏感网络
服务
  • 系统集成
挑战
Zenatta Consulting 没有从客户会议中获取所有必要的信息,导致发现过程缓慢并依赖于长时间的录音。
关于客户
Zenatta Consulting 是一家 Zoho 和 CRM 咨询公司,帮助客户定制和采用软件解决方案来推动销售工作。泰勒·柯尔特 (Tyler Colt) 管理他们的实施流程。
解决方案
Zenatta 发现了 Fireflies,这是一个与 Google 日历和 GoToMeeting 设置集成的工具,提供录音和转录功能。
运营影响
  • The adoption of Fireflies brought about significant operational improvements for Zenatta Consulting. The tool's recording and transcription functionality saved the company time for each of their client meetings. This efficiency allowed them to focus more on their core tasks, such as customizing and adopting software solutions for their clients. Additionally, Fireflies improved Zenatta's ability to collect insights from their calls with customers. The tool's transcription feature ensured that no valuable information was lost, providing a more accurate and comprehensive record of their meetings. This, in turn, enhanced their discovery process and their ability to understand and meet their clients' needs.

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