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Gippsland Water: Enhancing Efficiency and Customer Experience with IoT
Technology Category
- Analytics & Modeling - Computer Vision Software
- Sensors - Utility Meters
Applicable Industries
- Equipment & Machinery
Use Cases
- Intelligent Urban Water Supply Management
- Leakage & Flood Monitoring
Services
- Training
The Challenge
Gippsland Water, one of the largest suppliers of high-quality water, wastewater, and waste recovery services in regional Victoria, Australia, was faced with the challenge of meeting the needs of 65,000 customers in 43 towns, including seven industries of national significance. The company was tasked with the question of how to provide the best service to customers while doing more with less. The ultimate goal was to enhance efficiency by lowering tariffs and reducing costs from the business while still maintaining high-quality services. The company also aimed to eliminate double handling and increase staff engagement. The challenge was to transform the way the company worked, improve processes, and increase efficiency.
About The Customer
Gippsland Water is a leading supplier of high-quality water, wastewater, and waste recovery services in regional Victoria, Australia. The company is responsible for meeting the needs of 65,000 customers across 43 towns, including seven industries of national significance. Gippsland Water is committed to providing the best service to its customers while striving to do more with less. The company is focused on enhancing efficiency, lowering tariffs, reducing costs, and maintaining high-quality services. Gippsland Water also aims to eliminate double handling and increase staff engagement.
The Solution
Gippsland Water embarked on a three-year journey of process mapping using Nintex Promapp as their improvement tool. The project began by differentiating between core, support, and management processes. The key processes that tied everything together were then prioritized. Nintex Promapp enabled the project team to visibly represent all the processes across the company, making it easy to plot and identify which business unit was accountable for which process. The intuitive flow of the process mapping tool allowed the team to transparently show how each process directly linked to Gippsland Water’s vision of providing efficient water and wastewater services for a healthy community environment. The tool also integrated with existing setups, eliminating the need to create new processes and procedures. The company also incorporated their training videos into Nintex Promapp.
Operational Impact
Quantitative Benefit
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