Global Hospitality Assures Quality Application Services in the Cloud

• Infrastructure as a Service (IaaS) - Cloud Computing
• Application Infrastructure & Middleware - API Integration & Management

• Cloud Planning, Design & Implementation Services

The hospitality company introduced a new guest services application for customers to use at their resorts. The application was hosted on servers in a third-party cloud provider environment. The application team needed troubleshooting visibility, regardless of whether the application server was in the private or public cloud. The network team turned to their trusted partner NETSCOUT to bridge this gap in application service assurance visibility for the servers in the cloud.

The customer is a U.S.-based hospitality corporation that generates billions in revenue every year managing dozens of resorts, with more under construction. At nearly a half-century in a business that operates under several brands, the resort company relies on thousands of dedicated employees around the world to deliver memorable getaways to their customers. Part of this commitment to customer satisfaction has driven the company to transform their digital experience. Internet of Things (IoT) – supported enhancements like on-line reservations, electronic check-in, and paperless payment systems make the process easier for traveling customers.

The hospitality corporation was already utilizing the NETSCOUT solution across its private network and global locations. For each of their resort locations, they have standardized on a “kit” that includes a local nGeniusONE platform, InfiniStreamNG™ appliances, nGenius® Packet Flow Switches, and OptiViewXG® Network Analysis tablet technology. These remote installations operate with the NETSCOUT deployment in the private cloud that includes a global nGeniusONE Service Assurance Platform, InfiniStream appliances, and nGenius Packet Flow Switches. When it came time to close the visibility gap and extend service assurance for their application servers in the public cloud, they added the vSTREAM software appliance that sends Adaptive Session Intelligence™ (ASI) smart data to the corporate nGeniusONE platform. Strategically, this provided the IT team comprehensive, vendor-independent, end-to-end visibility and service assurance for its customer-impacting services.

• IT team is leveraging a broad deployment of NETSCOUT service assurance solutions to achieve a quality user experience.
• Improved collaboration within the network and applications team, as well as with their cloud provider.

• Realized a lower MTTR when diagnosing customer experience issues with the guest services application from the resort, to the private data center, to the cloud application services.