Download PDF
Global Micro's Integration of Cloud Solutions with PSA and Accounting Software via Flowgear
Technology Category
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Cement
- Finance & Insurance
Use Cases
- Inventory Management
- Leasing Finance Automation
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
Global Micro Solutions, a leading cloud service provider in South Africa, faced a significant challenge in integrating its diverse cloud solutions with its professional services automation (PSA) software, ConnectWise, and Sage Evolution accounting software. The company, which provides IT solutions to over 4500 customers and supports 300,000 users, offers a wide range of services from email management to complex hybrid cloud solutions. However, these solutions were not integrated, posing a challenge for the company as its customers expected a seamless value chain. Furthermore, as a cloud service provider, Global Micro needed to accurately meter and bill for its services, which required the integration of data from its cloud solutions with ConnectWise and Sage Evolution.
About The Customer
Global Micro Solutions is South Africa's most experienced cloud service provider. The company provides a wide range of IT solutions, from email management to complex hybrid cloud solutions, to over 4500 customers. Its infrastructure is scaled to support 300,000 users. As a single-source cloud service provider, Global Micro offers best-of-breed solutions to its customers. However, these solutions are usually not integrated, which led to the company's decision to implement Flowgear to integrate its cloud solutions with its PSA software and accounting software.
The Solution
Global Micro Solutions implemented Flowgear, an agile integration platform, to address its integration challenges. Flowgear enabled the company to automate and orchestrate the integration of its disparate cloud systems with ConnectWise and Sage Evolution. The platform's long history of supporting the service provider industry made it an ideal choice for Global Micro. The company now has over 500 integration workflows running almost continuously on the Flowgear platform, which orchestrates multiple disparate systems into one platform. This has allowed Global Micro to offer superior migration and co-existence solutions to its customers. Additionally, Flowgear's professional services team has been instrumental in helping Global Micro build unique integrations, providing the company with a competitive advantage.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
System 800xA at Indian Cement Plants
Chettinad Cement recognized that further efficiencies could be achieved in its cement manufacturing process. It looked to investing in comprehensive operational and control technologies to manage and derive productivity and energy efficiency gains from the assets on Line 2, their second plant in India.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.