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Government Agency Case Study
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Predictive Maintenance
Services
- System Integration
The Challenge
The government agency was facing the challenge of serving an expanding customer base with reduced funding and high demand for cost savings and faster turnaround. The technical environment was outdated and would not allow the agency to achieve these customer driven requirements. Poor process modeling and misaligned business and data flows meant that it took an astronomical amount of time to execute system integration flows using legacy integration solutions. The agency aimed to retire some of their outdated applications to improve and update the technical environment, but many point-to-point integrations had been built in and they had to find a way to loosen existing couplings.
About The Customer
The customer in this case study is a government agency that was struggling with an expanding customer base and reduced funding. The agency was facing high demand for cost savings and faster turnaround. The agency's technical environment was outdated and was not able to meet the customer driven requirements. The agency was also dealing with poor process modeling and misaligned business and data flows. The agency was looking to retire some of their outdated applications to improve and update the technical environment, but was facing challenges due to many point-to-point integrations that had been built in.
The Solution
The IT team’s plan was to leverage modern technologies into the agency’s infrastructure to satisfy their SOA initiative. They decided to use clean and simple REST APIs, standard data models and easy decoupling points to integrate legacy system integrations with inherent business value. After considerable vetting of ESB products offered by Oracle, Tibco, Progress, Apache, Redhat and others, the functional lead decided on Mule ESB. With Mule ESB and Anypoint Platform, this government agency could eliminate the current Message Oriented Middleware (MoM), which facilitated the integration between the CRM System, network modeling system and generated tickets within the service management system. The development team automated critical business processes for the operations group, eliminating manual steps and reducing process times from hours to minutes, for a 90 percent time savings.
Operational Impact
Quantitative Benefit
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