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Greater Operational Efficiency through Automation in Standard Bank
Technology Category
- Analytics & Modeling - Robotic Process Automation (RPA)
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
Applicable Industries
- Finance & Insurance
Applicable Functions
- Maintenance
Use Cases
- Time Sensitive Networking
The Challenge
Standard Bank & Trust Co., a $2.2 Billion bank with 37 branches throughout Illinois and Northwest Indiana, was facing several operational challenges. The bank needed an efficient way to identify the various personal and business account portfolios for each customer, view the total account relationships, and understand the profitability of a given customer. However, the process of associating the accounts with one another and performing the thousands of necessary changes was proving to be a manual, time-consuming, and resource-intensive task. Additionally, the bank was also dealing with the challenge of reassigning accounts to different employees in the event of a job change, which could involve up to 5,000 accounts per incident. Another significant challenge was the annual dormant debit card purge process, which required the bank to manually search for cards that had been unused for nine months or more and change their status to “closed”. This process involved up to 10,000 cards per year and could take over 150 employee-hours to complete.
About The Customer
Standard Bank & Trust Co. is a $2.2 Billion bank with 37 branches throughout Illinois and Northwest Indiana. Established in 1947, the Chicago-based organization believes in helping to build the communities in which it resides through volunteer work, partnerships with schools, local hiring, and more. In 2013, Standard Bank & Trust Co. was given the Illinois Bankers Association Community Service Award for going “above and beyond” in supporting the educational, cultural, and health and welfare needs of individuals in their geographic area. As the bank and its customer base grew, it found itself facing several operational challenges that required significant manual effort to overcome.
The Solution
To overcome these challenges, Standard Bank & Trust Co. selected Nintex Foxtrot RPA software to automate these processes. Nintex Foxtrot RPA added flex fields and household numbers common to each account within and between customer portfolios, helping the bank associate the multiple accounts and portfolios that belong to individual customers and understand their true profitability. The software performed the requisite 118,000 changes in just a few weeks, freeing up bank employees to handle their regular duties. Nintex Foxtrot RPA also handles the bank’s responsibility code maintenance automatically, updating the codes at a rate of about 8 per minute. The bank’s annual debit card maintenance process was also automated, reducing it from an over 150 hour-long manual process to a roughly 5 hour automatic one. Nintex Foxtrot RPA can identify a card from among other dormant ones, locate it in Standard Bank’s system, and change that card’s status to closed in about two seconds without any human intervention.
Operational Impact
Quantitative Benefit
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