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Hitachi Systems Security Streamlines Operations and Doubles Bids with Deltek
Technology Category
- Cybersecurity & Privacy - Intrusion Detection
- Sensors - Temperature Sensors
Applicable Industries
- National Security & Defense
- Transportation
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Cybersecurity
- Tamper Detection
Services
- Cybersecurity Services
- System Integration
The Challenge
Hitachi Systems Security, a global IT security service provider, faced significant challenges as it expanded its operations to over 40 countries. The company's growth led to a highly disjointed environment, as most Customer Relationship Management (CRM) and project management products available were designed for product or manufacturing companies, not service companies. The company had individual tools managing each part of the business, including accounting, projects, resources, and business development. However, none of this information was integrated, leading to difficulties in obtaining accurate and timely integrated information. The company identified project risk by instinct, unable to determine the exact budget, time, and resource allocation to ensure projects stayed on track. Decision making was always two to three months in arrears due to their disparate systems environment, with spreadsheets and whiteboards serving as the primary source of integrated information.
The Customer
Hitachi Systems Security
About The Customer
Hitachi Systems Security Inc. is a global IT security service provider that offers 24/7 managed security services and strategic consulting services. The company operates in over 40 countries across the globe, providing services such as Managed Security Services, Governance, Risk & Compliance, Intrusion Detection, and Vulnerability Management. Headquartered in Blainville, Quebec, Canada, Hitachi Systems Security operates in the cybersecurity industry and employs around 100 people. Despite its success and growth over 15 years, the company faced challenges due to a disjointed environment resulting from the lack of suitable CRM and project management products for service companies.
The Solution
To address these challenges, Hitachi Systems Security researched all available solutions and initiated a trial period supported by Deltek Partner, AMR Group. The company chose Deltek due to the ease of implementation, allowing them to be in production quickly with all information in place and integrated in a short amount of time. Deltek was one of the few offerings designed for a services company versus a product company, making it a perfect fit for Hitachi Systems Security with little to no customization required. With a project-based system, they are now able to better identify risk, quickly see the status of all projects relative to time and budget, and reallocate the necessary resources to ensure that projects stay on track. This solution has allowed for full information integration and real-time decision-making capabilities.
Operational Impact
Quantitative Benefit
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