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How a nearly 100-year-old agricultural supplier uses Samsara to improve safety, efficiency and customer satisfaction.
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Analytics & Modeling - Real Time Analytics
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Agriculture
- Transportation
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Fleet Management
- Predictive Maintenance
- Driver Performance Monitoring
- Vehicle Telematics
Services
- System Integration
- Training
- Software Design & Engineering Services
The Challenge
As Armstrong Richardson looked to continue its expansion and grow as a haulier, Steve Whitehead, National Transport Manager, knew he needed to find a more reliable fleet management solution. The company’s system at that time did not deliver as promised, often capturing inaccurate tracking data and losing video footage of accidents. During his demonstration by Samsara, Steve was immediately impressed by the all-in-one platform and accuracy of real-time GPS tracking in remote locations. After trialing the platform, it was an easy decision to move forward given Samsara’s reliability, ease of use and support. Today, Armstrong Richardson uses Samsara to improve customer service, increase safety and gain new insights into its fleet.
About The Customer
For nearly one hundred years, Armstrong Richardson has worked tirelessly to meet the agricultural needs of its customers. Founded in 1925 as a supplier of bulk feeders for customers in Yorkshire, Armstrong Richardson has grown into a group of businesses that supply nearly everything related to agricultural companies - including delivering pet, equestrian and country supplies and even handling horses through their C&C Horse Transport business.
The Solution
Live tracking of vehicles is making a huge difference in Armstrong Richardson’s business. With a fleet of more than 54 vehicles regularly making deliveries to rural farmland, Samsara’s ability to provide instant updates on vehicle location helps the team direct vehicles that get lost in low service areas. The Armstrong Richardson team is also using Samsara’s platform to optimise fleet performance. Using Samsara’s Time on Site report, they have noticed that vehicles were spending more time loading and unloading at sites than expected. They are now able to take that timing into account when making plans for the company’s busy season this winter. Additionally, by tracking idling time with the Fuel Usage report, they are driving a significant reduction of fuel costs. Before installing Samsara, Armstrong had no visibility into what was causing accidents. Shortly after installing Samsara’s HD cameras, accident rates have fallen due to coaching and awareness. The Armstrong Richardson team now uses the Safety Inbox daily to review footage from harsh incidents and retrieve videos, which they then use for driver coaching.
Operational Impact
Quantitative Benefit
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