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Insurer’s Branch Office of the Future Updates Validated with NETSCOUT
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
The Insurer was undergoing a high-visibility branch office transformation project. The technical upgrades could not impact transaction processing or the 99.999% SLA target. The IT team was required to present executive-level evidence quantifying project success. The branch office upgrades needed to result in improved application performance across the Insurer’s business services, Unified Communications (UC), and custom applications environments. The executive team wanted statistics and all-in-one reports demonstrating these infrastructure technology changes were providing the promised branch office improvements. IT’s attempt to use another vendor’s Cloud-based Wi-Fi solution to provide required infrastructure monitoring information did not yield this necessary data.
About The Customer
The customer is a U.S.-based Insurer with a history spanning nearly 75 years. The Insurer offers diverse insurance options for commercial and personal customers. In recent years, the Insurer has grown organically and through acquisition and, as a result, the company now operates hundreds of branch offices across the globe. In supporting this organizational expansion, the Insurer is digitally transforming their business services to improve customer support, enhance employee efficiency, and foster continued financial success. With one recent project, the Insurer completed technology refreshes at U.S. data center locations to improve custom application performance, harden external security, and prepare for virtualized platform rollouts. The parent company is a long-time NETSCOUT® customer and uses the next-generation nGeniusONE Service Assurance platform and NETSCOUT smart data to meet these digital transformation challenges.
The Solution
The Insurer selected the NETSCOUT nGeniusPULSE solution to provide required infrastructure health monitoring for the branch office technology upgrade performance. A key factor in the careful selection of nGeniusPULSE was its ability to deliver executive-level mandated reporting on branch office performance before and after upgrades in a single view that would provide quick and easy validation of the success of the changes. The NETSCOUT solution configuration includes an nGeniusPULSE Server appliance operating in the Insurer’s data center environment, as well as active agents (called “nPoints”) to synthetically and concurrently test applications from the branch offices. The Insurer deployed the nGeniusPULSE solution with a mix of nGeniusPULSE Hardware and Virtual nPoints in remote office locations at one major campus. Thirty days prior to project rollout, the IT team enabled nGeniusPULSE’s custom test scripting abilities to monitor performance of select “golden transactions” whose processing times never change in the Insurer’s branch office environment.
Operational Impact
Quantitative Benefit
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