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Commsoft Technologies > Case Studies > J.U. Houle's Implementation of Fidelio for Increased Efficiency and Profitability
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J.U. Houle's Implementation of Fidelio for Increased Efficiency and Profitability

Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Construction & Infrastructure
  • Retail
Applicable Functions
  • Procurement
  • Sales & Marketing
Use Cases
  • Inventory Management
  • Supply Chain Visibility
Services
  • System Integration
The Challenge
J.U. Houle, a company specialized in plumbing and heating products distribution as well as municipal and industrial quality products, was facing a challenge with its existing computer system. The system was very limited at the functional level, lacked flexibility, and depended on one person for its maintenance. This system was unable to meet the future needs of the company, which aimed to increase its efficiency and profitability with a more advanced system developed with modern technologies.
About The Customer
J.U. Houle is a company based in Victoriaville, Canada, that specializes in the distribution of plumbing and heating products, as well as municipal and industrial quality products. The company, which has been in business since 1957, offers first-class technical expertise and is firmly implanted in Centre-du- Québec's industrial background. J.U. Houle supplies plumbing-heating contractors, specialized stores, hardware stores, institutes, industries as well as municipalities and contractors working on municipal infrastructure projects. The company has 50 employees and implemented the Fidelio system in 2013.
The Solution
To address the limitations of its previous computer system, J.U. Houle implemented Fidelio, a 100% integrated system that could meet its current and future needs. The Fidelio system could be customized according to specific needs, ensuring accuracy of information across the system. It also provided real-time reports that were easy to develop and automated purchase forecast. The system also made it easy to change price lists, further enhancing its flexibility and adaptability to the company's needs.
Operational Impact
  • The implementation of Fidelio resulted in an increase in the net margin for J.U. Houle.
  • The fill rate of the company improved to over 95%.
  • The company was able to improve profits by product and by product line.
Quantitative Benefit
  • Increase of net margin
  • Fill rate over 95%

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