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Justice ministry enhances decision making
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Database Management & Storage
Applicable Industries
- National Security & Defense
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
Services
- System Integration
- Software Design & Engineering Services
The Challenge
The justice ministry in central Europe was facing challenges with its existing manual and paper-based processes which were slow and prone to human error. The IT systems infrastructure largely comprised disconnected systems and data silos, thus limiting data access and collaboration and, ultimately, compromising the value of the data available to stakeholders. The ministry sought a solution to automate its relation technique, consolidating all case file and judicial data, streamlining administrative workflows and improving collaboration. The objective was to both improve efficiency and enable better decisions.
About The Customer
The customer in this case study is a ministry of justice located in central Europe. The ministry employs more than 40,000 people across its court system, four specialist jurisdictions, public prosecutors’ offices and prisons. The ministry's fundamental job is to make decisions. Prosecutors, lawyers and judges use specific methodologies to reach those decisions. In this European justice ministry, the methodology is called the “relation technique.” The relation technique encompasses all activities relating to case management: reading and understanding data, classifying and structuring it, and correlating data from various sources to make the best possible judgments.
The Solution
The justice ministry engaged IBM Global Business Services and IBM Business Partner CENIT AG to develop an integrated, automated and digitized case management system. The solution needed flexibility because ministry document and data management requirements differ across jurisdictional lines. The processes driving judicial decisions and case management must align with these requirements, as well as with the specific roles and responsibilities lawyers, prosecutors, judges and administrative support personnel have within the system. The resulting proof-of-concept solution is called the IBM Ergonomic Judiciary Case Management system. For the front-end interface, the system uses the CENIT ECLISO case management and document management technology, augmented to include necessary judicial functionality. At the back end, IBM® FileNet® Content Manager software acts as a single repository for all information relating to judicial cases.
Operational Impact
Quantitative Benefit
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