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Justice ministry enhances decision making
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 数据库管理和存储
适用行业
- 国家安全与国防
适用功能
- 商业运营
用例
- 过程控制与优化
- 监管合规监控
服务
- 系统集成
- 软件设计与工程服务
挑战
中欧的司法部面临着现有手动和纸质流程的挑战，这些流程速度缓慢且容易出现人为错误。IT 系统基础设施主要由断开连接的系统和数据孤岛组成，从而限制了数据访问和协作，并最终损害了利益相关者可获得数据的价值。该部寻求一种解决方案来自动化其关系技术，整合所有案件档案和司法数据，简化行政工作流程并改善协作。目标是提高效率并做出更好的决策。
关于客户
本案例研究中的客户是位于中欧的一家司法部。该部在其法院系统、四个专门管辖区、检察院和监狱雇用了 40,000 多名员工。该部的基本工作是做出决策。检察官、律师和法官使用特定方法来做出这些决定。在这个欧洲司法部，这种方法被称为“关系技术”。关系技术涵盖与案件管理有关的所有活动：阅读和理解数据、对数据进行分类和结构化，以及关联来自各种来源的数据以做出最佳判断。
解决方案
司法部聘请 IBM 全球商业服务部和 IBM 业务合作伙伴 CENIT AG 开发集成、自动化和数字化的案件管理系统。该解决方案需要灵活性，因为部门文档和数据管理要求因司法管辖区而异。推动司法判决和案件管理的流程必须符合这些要求，以及律师、检察官、法官和行政支持人员在系统中的特定角色和职责。最终的概念验证解决方案称为 IBM 人体工学司法案件管理系统。对于前端界面，该系统使用 CENIT ECLISO 案件管理和文档管理技术，并进行了扩展以包含必要的司法功能。在后端，IBM® FileNet® Content Manager 软件充当与司法案件相关的所有信息的单一存储库。
运营影响
数量效益
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