Download PDF
Kustomer's Seamless Office Access with Avigilon Alta's Cloud-Based System
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Databases
- Robots - Wheeled Robots
Applicable Industries
- Buildings
- Telecommunications
Use Cases
- Perimeter Security & Access Control
- Tamper Detection
Services
- System Integration
The Challenge
Kustomer, a company that unifies data from multiple sources to deliver consistent and personalized service and support, was in the process of building a new office space. They were in search of an access control solution that would provide a seamless experience for their employees. The challenge was to find a solution that would allow them to scale with their expanding team while also providing the security needed to remain PCI compliant. The company needed a system that would not only be user-friendly but also robust enough to protect sensitive customer information, as they manage customer support for a lot of high profile direct-to-consumer brands.
The Customer
Kustomer
About The Customer
Kustomer is a company that specializes in unifying data from multiple sources to deliver effortless, consistent, and personalized service and support through a single timeline view. They manage customer support for a lot of high profile direct-to-consumer brands, making it imperative for them to have a robust and secure access control system. As they were building out a new office space, they were in search of a solution that would provide a seamless experience for their employees, allow them to scale with their expanding team, and help them remain PCI compliant.
The Solution
Avigilon Alta's cloud-based and mobile-optimized system was the solution to Kustomer's challenge. The system provided a frictionless workplace access experience, with Alta's mobile credentials allowing Kustomer employees to freely navigate the office without needing to carry around keycards or badges. The system also offered direct integration with G Suite, meaning that whenever an employee was added or removed from their company directory, their Alta credential was automatically issued or revoked. This feature ensured that the access control system was always up-to-date with the company's employee directory. Furthermore, the system allowed Kustomer to remain PCI compliant, protecting the private information of the high profile direct-to-consumer brands they manage.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Energy Saving & Power Monitoring System
Recently a university in Taiwan was experiencing dramatic power usage increases due to its growing number of campus buildings and students. Aiming to analyze their power consumption and increase their power efficiency across 52 buildings, the university wanted to build a power management system utilizing web-based hardware and software. With these goals in mind, they contacted Advantech to help them develop their system and provide them with the means to save energy in the years to come.
Case Study
Intelligent Building Automation System and Energy Saving Solution
One of the most difficult problems facing the world is conserving energy in buildings. However, it is not easy to have a cost-effective solution to reduce energy usage in a building. One solution for saving energy is to implement an intelligent building automation system (BAS) which can be controlled according to its schedule. In Indonesia a large university with a five floor building and 22 classrooms wanted to save the amount of energy being used.
Case Study
Powering Smart Home Automation solutions with IoT for Energy conservation
Many industry leaders that offer Smart Energy Management products & solutions face challenges including:How to build a scalable platform that can automatically scale-up to on-board ‘n’ number of Smart home devicesData security, solution availability, and reliability are the other critical factors to deal withHow to create a robust common IoT platform that handles any kind of smart devicesHow to enable data management capabilities that would help in intelligent decision-making
Case Study
Commercial Building Automation Boosts Energy Efficiency
One of the challenges to building automation is the multitude of non-interoperable communications protocols that have evolved over the years. Buildings have several islands of automation. Bridging the islands of different automation without losing the considerable investment in each specialized control network is the main focus in this solution.
