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Case Studies > Kwarter Gains Comprehensive View of Entire Platform with New Relic for Mobile Apps

Kwarter Gains Comprehensive View of Entire Platform with New Relic for Mobile Apps

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Discrete Manufacturing
Quality Assurance

Use Cases

Predictive Maintenance
Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services
System Integration

The Challenge

Kwarter, a platform that enables clients to build second-screen apps for televised events, required a highly elastic infrastructure to meet extraordinary spikes in demand during major events like the Super Bowl and the World Series. The company needed to keep a large number of servers on deck and proactively address issues in production to prepare for every possible scenario. To maintain high performance even with heavy traffic, Kwarter needed to track and analyze performance data on all of the company’s servers in real time. They needed a tool that would monitor multiple dimensions of the Kwarter platform, including error detection, server resource monitoring, cache time monitoring, latency monitoring on the app server versus the database server, and a good network map.

About The Customer

Kwarter is a technology company based in San Francisco, United States. The company provides a platform that enables clients to build second-screen apps that are tightly integrated with televised events. In 2012, the company introduced three major TV gaming experiences for iOS and Android, all in partnership with major networks and national brands like TBS and Bud Light. Propelled by a new round of funding, Kwarter is currently working with a number of broadcasters and brands to build interactive applications for upcoming sporting events. The company has 14 employees and is hosted on Amazon Web Services (AWS). Its production infrastructure runs on Python.

The Solution

In August 2012, Kwarter deployed New Relic Pro across its entire production environment. The software runs on all of Kwarter’s AWS machines, with New Relic for Python on all frontend servers to monitor app performance under production load. This gave Kwarter far more insight into their AWS environment than before, providing total visibility into the performance and health of those machines. However, the challenge of mobile app monitoring remained a major pain point. To address this, Kwarter deployed the beta version of New Relic for Mobile Apps, providing a comprehensive view of their full environment from a server infrastructure perspective, an application server-side perspective, and a consumer client-side perspective.

Operational Impact

With New Relic, Kwarter can better optimize its platform for maximum performance in even the highest-pressure circumstances.
New Relic is also a first-rate development tool, because it empowers developers to be more effective in troubleshooting performance issues.
New Relic shows Whittle and his team where they can utilize servers more effectively, leading to a significant reduction in CapEx by enabling the company to use fewer machines.

Quantitative Benefit