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N-iX > Case Studies > Leveraging OpenText Exstream 16.2 in the Insurance Industry: A Case Study
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Leveraging OpenText Exstream 16.2 in the Insurance Industry: A Case Study

Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Buildings
  • Construction & Infrastructure
Applicable Functions
  • Logistics & Transportation
Use Cases
  • Intelligent Packaging
  • Usage-Based Insurance
Services
  • System Integration
The Challenge

The client, a large insurance company, had recently merged with another insurer. The merger necessitated the completion of an OpenText Exstream 16.2 migration project to transfer content assets from the subsidiary to StreamServe, the parent company’s Customer Communication Management (CCM) platform. The primary challenge was to ensure seamless cooperation with customers despite the necessary changes in their ERP tools. The client required a CCM solution that could integrate content assets from two different systems, HP Exstream and StreamServe, without any disruption to their operations.

About The Customer

The customer in this case study is a large insurance company that had recently merged with another insurer. The company was using StreamServe as their main document distribution tool for their ERP. However, due to the merger, they needed to integrate the content assets from the other insurer that was using HP Exstream 9.5. The main requirement of the customer was to ensure a seamless transition and integration of the two different systems without any disruption to their operations or cooperation with their customers.

The Solution

N-iX experts designed and implemented a new architecture that provided the client with a unified platform for both their solutions. The first step was to update the Exstream application to version 16.2.1 to add new connectivity and transformation features and improve reliability. The StreamServe that the client was using was then updated to version 16.2 and adjusted to the new Exstream architecture using Opentext Directory Services (OTDS) and Communications builder. The architecture was then set up to use CAS as the central repository of external resources, and the former Exstream part of the project was rebuilt to use all images from the CAS browser. Finally, the Exstream package was integrated into the solution as a Processing Engine. This allowed for a parallel process of document generation, with the spool of previously created documents being generated using the existing Exstream package, while other documents were generated by means of the former StreamServe.

Operational Impact

  • The implementation of the new architecture and the migration to Exstream 16.2 provided the client with a unified platform for both their solutions. This allowed them to preserve all the features of both HP Exstream and StreamServe, thereby ensuring a seamless transition and integration of the two systems. The client was also able to leverage the wide functionality of Version 16.2, including integrations with OpenText Enterprise Information Management (EIM). The new web applications, Workshop and Supervisor, allowed management to interactively control the process of document distribution. Thus, the solution developed by N-iX provided the client with the synergy effect by merging two businesses, streamlined their operations, and saved a lot of time and resources.

Quantitative Benefit

  • Unified platform for both HP Exstream and StreamServe solutions

  • Preservation of all features of both HP Exstream and StreamServe

  • Streamlined operations

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