Download PDF
Vonage > Case Studies > Live Wire Revolutionizes Personal Finance with Vonage Video API
Vonage Logo

Live Wire Revolutionizes Personal Finance with Vonage Video API

Technology Category
  • Platform as a Service (PaaS) - Application Development Platforms
  • Sensors - Camera / Video Systems
Applicable Industries
  • Finance & Insurance
  • Telecommunications
Use Cases
  • Leasing Finance Automation
  • Time Sensitive Networking
The Challenge
Live Wire, a rapidly growing online tax preparation service, faced the challenge of incorporating a human element into their online personal finance services. The company aimed to provide a more personalized experience to its customers while also saving them time and money, and maximizing their tax returns. The challenge was to build a concierge tax preparation service that leverages live video to connect users with tax preparers on any device, anywhere, provided they have an internet connection. The goal was to offer quick and easy access to dedicated specialists across the country for free.
About The Customer
Live Wire is one of the fastest-growing online tax preparation services. It provides a fast, easy, convenient, and affordable alternative to do-it-yourself tax return preparation, software, independent tax preparers, and tax stores. The company aims to make personal finance more personal by adding a human element to their online services. They offer a concierge tax preparation service that leverages live video to connect users with tax preparers on any device, anywhere, as long as they have an internet connection. Live Wire users can get quick and easy access to dedicated specialists across the country for free.
The Solution
Live Wire adopted Vonage's live video web and mobile SDKs to address their challenge. This platform interoperates across different endpoints, providing Live Wire customers the flexibility to use the service whenever and wherever they need. Customers can use their own laptops, tablets, or smartphones to instantly access a tax specialist. Furthermore, Live Wire leveraged the Vonage live video platform to enable users to access video calls without downloading any additional software. Real-time video is embedded seamlessly into the context of their service, allowing users and advisers to share their screens, files, and collaborate together.
Operational Impact
  • The implementation of Vonage's live video web and mobile SDKs has transformed Live Wire's service delivery. It has made it easy for customers to identify, connect, and engage with a financial professional in seconds. The service has proven to save users valuable time and money when preparing their taxes. The real-time video embedded seamlessly into the context of their service has enhanced the user experience, enabling users and advisers to share their screens, files, and collaborate together. This has not only improved customer satisfaction but also increased the efficiency of the tax preparation process.
Quantitative Benefit
  • The service saves users valuable time in preparing their taxes.
  • The average national spend on tax preparation is $261, while the average Live Wire customer spends just $153, indicating significant cost savings.

Related Case Studies.

Contact us

Let's talk!

* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.