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Logistics major transforms billing process with robotic automation

 Logistics major transforms billing process with robotic automation - IoT ONE Case Study
Technology Category
  • Analytics & Modeling - Robotic Process Automation (RPA)
Applicable Industries
  • Transportation
Applicable Functions
  • Business Operation
Use Cases
  • Process Control & Optimization
The Challenge

• High operating cost due to manual data collection •  Low customer satisfaction due to inaccurate and delayed billing

About The Customer
Leading service provider of transportation and logistics services in the US, serving customers across North America, South America, Europe, and Asia. With more than 1,000 locations and 200,000 vehicles, it addresses the transportation and logistics challe
The Solution

• Effective data management to improve accuracy and speed-of-billing forecasts • Automated revenue collection and reporting process for greater visibility

Data Collected
Billing information , Logistics Cost, Order Fulfillment Accuracy, Process Procedure
Operational Impact
  • [Product Improvement - Customer Satisfaction]
    Greater customer satisfaction through process optimization, accurate billing, and precise forecasting
Quantitative Benefit
  • Additional $3 million revenue growth over five years

  • Potential to bring down the operating cost by ~40%

  • Further opportunities identified within order to cash to save another $2 million in the next four years

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