Download PDF
Mitigating Cybersecurity Risks in Manufacturing: A Case Study of Jacobs Douwe Egberts
Technology Category
- Functional Applications - Manufacturing Execution Systems (MES)
- Sensors - Camera / Video Systems
Applicable Industries
- National Security & Defense
- Transportation
Use Cases
- Cybersecurity
- Intrusion Detection Systems
Services
- Cybersecurity Services
The Challenge
Jacobs Douwe Egberts (JDE), a global coffee and tea company, faced a significant challenge in the wake of a malware incident in 2017 that caused a computer outage across Mondelez’s global operations, resulting in losses of €100M. This incident served as a wake-up call for JDE to implement a robust cybersecurity program to protect its operational technology (OT), including the industrial control system (ICS) environment across its factories worldwide. The advent of Industry 4.0 has led to increased interconnectivity in manufacturing environments, making them more vulnerable to cyberattacks. Traditional IT security measures were no longer sufficient to protect JDE's manufacturing operations. The company needed a comprehensive overview of all cybersecurity risks and vulnerabilities across its factories, including all operational technology computing systems used to manage the entire industrial operation.
The Customer
Jacobs Douwe Egberts (JDE)
About The Customer
Jacobs Douwe Egberts (JDE) is a global coffee and tea company formed following the merger of the coffee division of Mondelez International with Douwe Egberts. The company operates factories worldwide and is heavily reliant on operational technology (OT) and industrial control systems (ICS) for its manufacturing processes. In 2017, a malware incident disrupted JDE's operations, causing a computer outage across Mondelez’s global operations and resulting in losses of €100M. This incident highlighted the need for a robust cybersecurity program to protect JDE's OT and ICS environments from potential cyber threats.
The Solution
JDE partnered with CGI, a company known for its comprehensive and integrated IT and OT cybersecurity solutions and services. CGI provided a team of specialists with deep knowledge of process control to assess the OT / ICS environments across JDE factories using a proven OT security assessment methodology. This assessment included site visits, structured interviews with key employees, examination of the factory against the IEC62443 standard, and an OT / ICS network topology scan. The team connected specialized equipment to the OT / ICS network to run an automated asset discovery and generate a topology map that displayed all relevant assets in the client’s OT / ICS environment and how they are interconnected. The assessment report included a risk inventory with a heat map, mitigation advice, and budget indication for every specific mitigation. Following the assessments, CGI also implemented relevant mitigation measures and created an OT / ICS cybersecurity awareness video to train JDE factory workers on OT / ICS cybersecurity best practices.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.
Case Study
Cold Chain Transportation and Refrigerated Fleet Management System
1) Create a digital connected transportation solution to retrofit cold chain trailers with real-time tracking and controls. 2) Prevent multi-million dollar losses due to theft or spoilage. 3) Deliver a digital chain-of-custody solution for door to door load monitoring and security. 4) Provide a trusted multi-fleet solution in a single application with granular data and access controls.
Case Study
Vehicle Fleet Analytics
Organizations frequently implement a maintenance strategy for their fleets of vehicles using a combination of time and usage based maintenance schedules. While effective as a whole, time and usage based schedules do not take into account driving patterns, environmental factors, and sensors currently deployed within the vehicle measuring crank voltage, ignition voltage, and acceleration, all of which have a significant influence on the overall health of the vehicle.In a typical fleet, a large percentage of road calls are related to electrical failure, with battery failure being a common cause. Battery failures result in unmet service agreement levels and costly re-adjustment of scheduled to provide replacement vehicles. To reduce the impact of unplanned maintenance, the transportation logistics company was interested in a trial of C3 Vehicle Fleet Analytics.
Case Study
3M Gains Real-Time Insight with Cloud Solution
The company has a long track record of innovative technology solutions. For example, 3M helps its customers optimize parking operations by automating fee collection and other processes. To improve support for this rapidly expanding segment, 3M needed to automate its own data collection and reporting. The company had recently purchased the assets of parking, tolling, and automatic license plate reader businesses, and required better insight into these acquisitions. Chad Reed, Global Business Manager for 3M Parking Systems, says, “With thousands of installations across the world, we couldn’t keep track of our software and hardware deployments, which made it difficult to understand our market penetration.” 3M wanted a tracking application that sales staff could use to get real-time information about the type and location of 3M products in parking lots and garages. So that it could be used on-site with potential customers, the solution would have to provide access to data anytime, anywhere, and from an array of mobile devices. Jason Fox, Mobile Application Architect at 3M, upped the ante by volunteering to deliver the new app in one weekend. For Fox and his team, these requirements meant turning to the cloud instead of an on-premises datacenter. “My first thought was to go directly to the cloud because we needed to provide access not only to our salespeople, but to resellers who didn’t have access to our internal network,” says Fox. “The cloud just seemed like a logical choice.”
