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Nintex > Case Studies > Port Stephens Council: Enhancing Process Management with IoT
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Port Stephens Council: Enhancing Process Management with IoT

Technology Category
  • Analytics & Modeling - Process Analytics
  • Networks & Connectivity - 5G
Applicable Industries
  • Education
Applicable Functions
  • Product Research & Development
  • Sales & Marketing
Use Cases
  • Personnel Tracking & Monitoring
  • Port Automation
Services
  • System Integration
  • Training
The Challenge
Port Stephens Council, located in New South Wales, was facing challenges due to population growth, increasing development, and tourism. These factors were putting pressure on the environmental integrity, character, and attributes of the local government area. The council had adopted the Australian Business Excellence Framework (ABEF), a system designed to guide organizations to sustain high levels of performance. However, the council's existing Visio software was increasingly unable to support the scale required for ABEF. It also lacked a systematic approach to process management, making it difficult for teams to map, capture, and record both existing and new processes. The council needed a solution that could support their process management, improvement, and innovation needs.
About The Customer
Port Stephens Council is a local government area in New South Wales, Australia. The council is responsible for managing the environmental integrity, character, and attributes of the region, which is experiencing pressure due to population growth, increasing development, and tourism. The council had adopted the Australian Business Excellence Framework (ABEF) to guide its performance and had been using Visio software for process management. However, the council needed a more robust and systematic solution to support its process management, improvement, and innovation needs.
The Solution
After a comprehensive market review, Port Stephens Council chose to deploy Nintex Promapp’s cloud-based business process management software. This solution was selected due to its robust integration with council IT systems and its ability to map individual processes end-to-end across the organization. Nintex Promapp integrates with the council’s SharePoint platform and has automated links to its TRIM records information management, making processes accessible, usable, and rapidly changeable. The council implemented the solution in phases, first securing senior executive support and then transferring all processes from Visio into Nintex Promapp. Extensive training was put in place to ensure all staff understood the shift to a process-centric approach.
Operational Impact
  • The implementation of Nintex Promapp has brought significant operational benefits to Port Stephens Council. The council now has a systematic approach to process management, with hundreds of active users on the platform and more than 1,300 processes mapped. This has led to increased collaboration and communication between different departments, with staff now having clear accountability and a better understanding of where their processes start and end. Processes are reviewed every 12 months, leading to a 93 percent completion rate of process reviews each year. The council has also seen improvements in service delivery, with staff now able to easily identify and follow the correct process. As a result of these improvements, Port Stephens Council has been recognized as an employer of choice at the annual Career Development Association of Australia awards.
Quantitative Benefit
  • More than 1,300 processes mapped in Nintex Promapp
  • 93 percent of process reviews completed each year
  • Hundreds of active users on Nintex Promapp

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