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TIBCO Software > Case Studies > Quinte Uses Benchmark Analytics to Reduce Costs and Improve Business Outcomes
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Quinte Uses Benchmark Analytics to Reduce Costs and Improve Business Outcomes

Technology Category
  • Analytics & Modeling - Predictive Analytics
  • Analytics & Modeling - Real Time Analytics
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Quality Assurance
Use Cases
  • Process Control & Optimization
  • Remote Patient Monitoring
Services
  • Data Science Services
  • System Integration
  • Training
The Challenge
The result of these funding trends was that QHC no longer received a predictable amount of money from the government. Sixty percent of its funding is now based on demographics, referral patterns, and outcomes. While this is a positive step towards improving patient care, it requires the organization to identify opportunities that align with this new model. Initial estimates called for the company to find $10 million in savings from its $160 million budget. To meet these needs, QHC used TIBCO to build a data warehouse and deliver analytics via a user-friendly portal. More than 300 people throughout the organization, from nurses to executives, rely on this tool to measure fundamental processes and analyze critical patient data trends. TIBCO technology has helped the company measurably improve operations, meet financial requirements, and increase favorable outcomes in patient care.
About The Customer
Quinte Healthcare Corporation (QHC) is a healthcare provider in Ontario, Canada, that operates multiple hospitals and healthcare facilities. The organization is responsible for delivering a wide range of healthcare services to the community, including acute care, emergency services, and specialized treatments. QHC is committed to improving patient outcomes and operational efficiency, particularly in light of Ontario’s Health System Funding Reform (HSFR), which emphasizes evidence-based funding and shifting resources from hospitals to home care. With a significant portion of its funding now based on demographics, referral patterns, and outcomes, QHC is focused on leveraging data and analytics to optimize its operations and enhance patient care.
The Solution
QHC purchases benchmarking data gathered from healthcare providers across Canada. It then uses TIBCO’s platform to integrate its data and systems for additional analysis. For example, TIBCO’s analytics platform revealed that one of QHC’s smaller facilities had demonstrably lower costs and better recovery rates for treating chronic obstructive pulmonary disease (COPD). The data showed that larger hospitals tend to order more tests, partly because there is less interaction between the COPD specialist and the family physician, and thus less knowledge shared. 'The platform underscored the fact that the best practice is to get personal physicians more closely involved in the circle of care,' Papadakos explains. 'In many cases, we need to drill down into the data to understand these opportunities fully.'
Operational Impact
  • Papadakos and his team used the TIBCO platform to rebuild QHC’s data warehouse with better data standards. New data is moved into the warehouse to provide current information for analytics reporting. 'The new platform delivers detailed data and high-level analytics,' Papadakos explains. 'For example, if congestive heart failure is on the rise in a particular area, we get the right specialists into that area to treat it.'
  • QHC also used TIBCO’s analytics platform to create key performance indicators (KPIs) that help clinicians and administrators measure a huge variety of cost and quality factors. A combination of dashboards and reports deliver KPIs such as Percent Alternate Level of Care Days, Inpatient Satisfaction, and Emergency Department Length of Stay.
  • Users can quickly drill down into reports on patients, physicians, and materials—or filter the data using custom views. More than 300 people, from nurses to executives, view these metrics through the portal, which shows all reports on a single page for a corporate overview. Each report has a page that enables users to interact with the data. Also, TIBCO’s analytics platform sends daily and weekly updates. Project teams continually receive performance metrics to know what they need to do and see how their initiatives measure up.
Quantitative Benefit
  • Initial estimates called for the company to find $10 million in savings from its $160 million budget.

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