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Real-Time Incident Management for Firefighters: A Case Study on Tablet Command and PubNub
Technology Category
- Analytics & Modeling - Real Time Analytics
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Equipment & Machinery
- Security & Public Safety
Applicable Functions
- Maintenance
Use Cases
- Real-Time Location System (RTLS)
- Track & Trace of Assets
Services
- System Integration
The Challenge
Tablet Command, a provider of incident management and response software for fire departments across North America, was facing challenges in delivering real-time updates to firefighters during emergencies. The company's in-house solution for updates was not only time-consuming and resource-intensive but also lacked the real-time functionality that was crucial for their operations. The solution operated by checking in with devices every six seconds, which was not sufficient for the fast-paced, high-stakes environment of firefighting. The company needed a solution that could provide continuous, reliable, and real-time updates to firefighters, helping them respond faster and improve the outcomes of emergencies.
About The Customer
Tablet Command, Inc. is a company that provides incident management and response software to fire departments across North America. The company was founded in 2010, inspired by the advent of the iPad and 22 years of fire service experience. Their platform is fully integrated with 911 dispatch centers, alerting all crew members through push notifications on their individual devices about emergencies. The platform allows firefighters to pull up the map location of the emergency, access essential building information, locate resources like fire hydrants, and track the proximity of assigned engines to the incident. Today, Tablet Command has over 12,000 users on their platform across 170 different fire departments throughout North America.
The Solution
Tablet Command turned to PubNub, a real-time communication platform, to power their incident updates. PubNub allowed Tablet Command to push in-app updates as changes were made in the platform, ensuring that all firefighters were updated in real time about their assignments. This solution eliminated the need for Tablet Command's dev team to focus on mastering and managing in-app messaging infrastructure, allowing them to concentrate on their product and roadmap. PubNub's global presence and proven reliability gave Tablet Command the confidence that their app would continue to operate reliably. Furthermore, PubNub's scalability ensured that Tablet Command could easily accommodate their growing customer base without worrying about managing a separate vendor or backend.
Operational Impact
Quantitative Benefit
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