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Real-Time Incident Management for Firefighters: A Case Study on Tablet Command and PubNub
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 设备与机械
- 安全与公共安全
适用功能
- 维护
用例
- 实时定位系统 (RTLS)
- 资产跟踪
服务
- 系统集成
挑战
Tablet Command 是一家为北美消防部门提供事件管理和响应软件的提供商，在紧急情况下向消防员提供实时更新面临着挑战。该公司的内部更新解决方案不仅耗时且占用大量资源，而且缺乏对其运营至关重要的实时功能。该解决方案的运行方式是每六秒检查一次设备，这对于快节奏、高风险的消防环境来说是不够的。该公司需要一种能够为消防员提供持续、可靠和实时更新的解决方案，帮助他们更快地做出反应并改善紧急情况的结果。
关于客户
Tablet Command, Inc. 是一家为北美消防部门提供事件管理和响应软件的公司。该公司成立于 2010 年，受到 iPad 出现和 22 年消防经验的启发。他们的平台与 911 调度中心完全集成，通过在个人设备上推送通知来提醒所有机组人员有关紧急情况的信息。该平台允许消防员调出紧急情况的地图位置、访问重要的建筑信息、定位消防栓等资源，并跟踪分配的发动机与事故地点的距离。如今，Tablet Command 在其平台上拥有遍布北美 170 个不同消防部门的 12,000 多名用户。
解决方案
Tablet Command 求助于实时通信平台 PubNub 来支持其事件更新。 PubNub 允许 Tablet Command 在平台发生变化时推送应用内更新，确保所有消防员都能实时更新其任务信息。该解决方案使 Tablet Command 的开发团队无需专注于掌握和管理应用内消息传递基础设施，从而使他们能够专注于产品和路线图。 PubNub 的全球影响力和久经考验的可靠性让 Tablet Command 相信他们的应用程序将继续可靠运行。此外，PubNub 的可扩展性确保 Tablet Command 可以轻松满足其不断增长的客户群，而无需担心管理单独的供应商或后端。
运营影响
数量效益
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