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RingCentral: A Game Changer for EAH Housing's Communication System
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Databases
- Robots - Wheeled Robots
Applicable Industries
- Equipment & Machinery
- Telecommunications
Applicable Functions
- Product Research & Development
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
EAH Housing, a nonprofit corporation that develops low-income housing and manages over 100 properties in California and Hawaii, was facing significant challenges with its on-premise phone system. The system was piecemeal, with different offices having different service providers and equipment, leading to a lack of centralization. Many of the on-premise PBX systems were so basic that they didn't include voicemail, leading to missed business opportunities and customer service calls. The system was also not transparent, creating difficulties for admins and IT. Jiano Ma, EAH Housing Vice President IT, had been moving the organization towards an all-cloud IT environment since 2013 and identified the need to include the phone system in this initiative.
About The Customer
EAH Housing is a nonprofit corporation founded in 1968, headquartered in San Rafael, CA. The organization believes that attractive affordable rental housing is the cornerstone to sustainable, living communities. EAH Housing develops low-income housing, manages over 100 properties in California and Hawaii, and plays a leadership role in local, regional, and national housing advocacy efforts. The organization serves more than 20,000 families, students, people with disabilities, seniors, veterans, and the formerly homeless. It has over 475 employees.
The Solution
After evaluating several cloud-based options, Ma chose RingCentral for its ability to be managed in-house and its commitment to openness and innovation. RingCentral didn't force the use of certain types of equipment and was constantly innovating its user interface and functionality. It also offered integrations with other popular tools, such as Salesforce. With RingCentral, EAH Housing employees gained access to much more functionality than the basic phone service they had in the past. Features such as internet faxing, call forwarding, voicemail, conferencing, and team collaboration were made available to everyone, both in the offices and on the road. Ma also implemented Single Sign-on so that all this functionality could be accessed through one click on the user's homepage.
Operational Impact
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