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RingCentral: A Game Changer for EAH Housing's Communication System
技术
- 基础设施即服务 (IaaS) - 云数据库
- 机器人 - 轮式机器人
适用行业
- 设备与机械
- 电信
适用功能
- 产品研发
服务
- 云规划/设计/实施服务
- 系统集成
挑战
EAH Housing 是一家非营利性公司，在加利福尼亚州和夏威夷开发低收入住房并管理 100 多处房产，其本地电话系统面临着重大挑战。该系统是零散的，不同的办公室有不同的服务提供商和设备，导致缺乏集中化。许多本地 PBX 系统非常基础，不包含语音邮件，导致错失商机和客户服务电话。该系统也不透明，给管理员和 IT 部门带来了困难。 EAH Housing IT 副总裁 Jiano Ma 自 2013 年以来一直致力于将组织转向全云 IT 环境，并确定需要将电话系统纳入此计划中。
关于客户
EAH Housing 是一家非营利性公司，成立于 1968 年，总部位于加利福尼亚州圣拉斐尔。该组织认为，有吸引力的经济适用租赁住房是可持续生活社区的基石。 EAH Housing 开发低收入住房，管理加利福尼亚州和夏威夷州的 100 多处房产，并在地方、地区和国家住房倡导工作中发挥领导作用。该组织为 20,000 多个家庭、学生、残疾人、老年人、退伍军人和以前无家可归者提供服务。它拥有超过 475 名员工。
解决方案
在评估了几种基于云的选项后，马云选择了 RingCentral，因为它能够进行内部管理，并且致力于开放和创新。 RingCentral 并不强制使用某些类型的设备，而是不断创新其用户界面和功能。它还提供与其他流行工具（例如 Salesforce）的集成。借助 RingCentral，EAH Housing 员工可以获得比过去基本电话服务更多的功能。无论是在办公室还是在路上，每个人都可以使用互联网传真、呼叫转接、语音邮件、会议和团队协作等功能。马云还实现了单点登录，这样所有这些功能都可以通过用户主页上的一键访问来访问。
运营影响
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