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Sage 300 Enjoys Long-Term Stay at Fairmont Raffles Hotels International
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
- Predictive Quality Analytics
Services
- System Integration
- Software Design & Engineering Services
The Challenge
Fairmont Raffles Hotels International (FRHI) is a leading global hotel company with more than 70 hotels under the Fairmont, Raffles, and Swissôtel brands. The company’s business model centers around the design, development, and management of hotels for the properties’ owners. FRHI sought a reliable, flexible, and cost-effective solution that could be deployed globally and serve as the financial backbone of each individual hotel and the centralized database for its corporate offices. The company needed a system that could adapt to different sizes of hotels, from a 1,000-room resort to a 150-room hotel. The system also needed to be reliable and affordable, with no single point of failure, and flexible enough to integrate with other applications.
About The Customer
Fairmont Raffles Hotels International (FRHI) is a leading global hotel company with more than 70 hotels under the Fairmont, Raffles, and Swissôtel brands. The company operates in 27 countries and boasts a portfolio of hotels that includes The Savoy in London, The Fairmont Banff Springs in Alberta, The Fairmont Peace Hotel in Shanghai, the Raffles Hotel in Singapore, and the Swissôtel Kolkata India. With its corporate headquarters in Toronto and offices in Zurich and Singapore, FRHI's business model centers around the design, development, and management of hotels for the properties’ owners.
The Solution
FRHI chose Sage 300 and the powerful Sage 300 Insight and Sage Intelligence Reporting modules as their solution. By installing Sage 300 on a server housed at each hotel, FRHI ensured that there is no single point of failure. Should there be power or Internet disruption at the corporate offices, the hotels can continue operations uninterrupted. Part of what makes Sage 300 such a good fit for FRHI is its flexible, open database that lends itself to integration with other applications. FRHI developed an automated Income Journal that posts daily from their property management system directly to the hotels’ general ledger. At a corporate level, Sage 300 is configured to support the various companies’ legal entities. Once per month, the hotels upload full financial details to FRHI’s Oracle Hyperion system database, where consolidated financial statements are produced.
Operational Impact
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