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Salvagnini's Innovation in Remote Technical Support with Acty's Augmented Reality Technology
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Manufacturing Execution Systems (MES)
Applicable Industries
- Equipment & Machinery
- Metals
Applicable Functions
- Maintenance
- Sales & Marketing
Use Cases
- Additive Manufacturing
- Augmented Reality
The Challenge
Salvagnini, a world leader in the design of sheet metal working machine tools, was facing a challenge in providing efficient and cost-effective remote technical support to its thousands of customers worldwide. With a constantly growing fleet, the company needed to maintain its core value of proximity to the customer without negatively impacting resources. The company was looking for an agile tool that would connect its technicians with customers and colleagues worldwide, enabling timely action on a malfunction or failure even remotely. The company's service challenges included shifting to proactive from reactive maintenance, more effectively and cost-efficiently supporting customers worldwide, preventing and better addressing machine malfunction and failure, and enhancing customer relationships.
About The Customer
Salvagnini is a world leader in the design of sheet metal working machine tools. For over 50 years, the company has been designing, manufacturing, and selling flexible machines and systems for sheet metal processing, including punching machines, paneling machines, press brakes, fiber laser cutting machines, FMS lines, automatic warehouses, and software. The Salvagnini Group has a global presence and widespread coverage, guaranteed by 23 operating companies that deal exclusively with sales and technical support. These are located all over the world and are complemented by service centers located in as many countries.
The Solution
Salvagnini introduced Acty's Augmented Reality technology into its Service and Maintenance business processes to provide remote technical support. The machine manufacturer recognized that Acty’s intuitive and functional technology would help Salvagnini’s experts quickly provide cost-effective remote support to thousands of customers. The Acty solution enabled Salvagnini to achieve proactive and preventive maintenance, increase the first-time fix rate, shorten the time to resolution, maximize Salvagnini and customer productivity, and decrease the cost of service and support.
Operational Impact
Quantitative Benefit
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