下载PDF
Salvagnini's Innovation in Remote Technical Support with Acty's Augmented Reality Technology
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 功能应用 - 制造执行系统 (MES)
适用行业
- 设备与机械
- 金属
适用功能
- 维护
- 销售与市场营销
用例
- 添加剂制造
- 增强现实
挑战
萨瓦尼尼是钣金加工机床设计领域的全球领导者，在为其全球数千名客户提供高效且经济高效的远程技术支持方面面临着挑战。随着机队不断增长，该公司需要保持贴近客户的核心价值，同时又不对资源造成负面影响。该公司正在寻找一种敏捷的工具，将其技术人员与世界各地的客户和同事联系起来，甚至可以远程及时对故障或故障采取行动。该公司面临的服务挑战包括从被动维护转向主动维护、更有效且更具成本效益地为全球客户提供支持、预防和更好地解决机器故障以及增强客户关系。
关于客户
萨瓦尼尼是钣金加工机床设计领域的世界领先者。 50 多年来，该公司一直致力于设计、制造和销售用于钣金加工的柔性机器和系统，包括冲床、镶板机、折弯机、光纤激光切割机、FMS 生产线、自动仓库和软件。萨瓦尼尼集团拥有全球影响力和广泛的覆盖范围，由 23 家专门从事销售和技术支持的运营公司提供保障。这些中心遍布世界各地，并由位于许多国家的服务中心作为补充。
解决方案
Salvagnini 将 Acty 的增强现实技术引入其服务和维护业务流程，以提供远程技术支持。该机器制造商认识到 Acty 直观且实用的技术将帮助萨瓦尼尼的专家快速为数千名客户提供经济高效的远程支持。 Acty 解决方案使萨瓦尼尼能够实现主动和预防性维护，提高首次修复率，缩短解决时间，最大限度地提高萨瓦尼尼和客户的生产力，并降低服务和支持成本。
运营影响
数量效益
相关案例.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Goldcorp: Internet of Things Enables the Mine of the Future
Goldcorp is committed to responsible mining practices and maintaining maximum safety for its workers. At the same time, the firm is constantly exploring ways to improve the efficiency of its operations, extend the life of its assets, and control costs. Goldcorp needed technology that can maximize production efficiency by tracking all mining operations, keep employees safe with remote operations and monitoring of hazardous work areas and control production costs through better asset and site management.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
