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Service Agility for a Connected World

CenturyLink wanted to accelerate design and delivery of IP-based enterprise services, drive all processes from a central catalog for improved service agility and position CenturyLink for SDN/NFV with an open, standards-based solution.

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  • SUPPLIER
  • Ericsson
    Ericsson provides services, software and infrastructure in mobility, broadband and the cloud that enable the communications industry and other sectors to do better business, increase efficiency, improve their users' experience and capture new opportunities.Year founded: 1876Revenue: $26.8 billion (2014)NASDAQ: ERIC
  • INDUSTRIES
  • Equipment & Machinery
  • FUNCTIONS
  • Product Development
  • CONNECTIVITY PROTOCOLS
  • USE CASES
  • Process Control & Optimization
    Process control and optimization (PCO) is the discipline of adjusting a process to maintain or optimize a specified set of parameters without violating process constraints. The PCO market is being driven by rising demand for energy-efficient production processes, safety and security concerns, and the development of IoT systems that can reliably predict process deviations. Fundamentally, there are three parameters that can be adjusted to affect optimal performance. - Equipment optimization: The first step is to verify that the existing equipment is being used to its fullest advantage by examining operating data to identify equipment bottlenecks. - Operating procedures: Operating procedures may vary widely from person-to-person or from shift-to-shift. Automation of the plant can help significantly. But automation will be of no help if the operators take control and run the plant in manual. - Control optimization: In a typical processing plant, such as a chemical plant or oil refinery, there are hundreds or even thousands of control loops. Each control loop is responsible for controlling one part of the process, such as maintaining a temperature, level, or flow. If the control loop is not properly designed and tuned, the process runs below its optimum. The process will be more expensive to operate, and equipment will wear out prematurely. For each control loop to run optimally, identification of sensor, valve, and tuning problems is important. It has been well documented that over 35% of control loops typically have problems. The process of continuously monitoring and optimizing the entire plant is sometimes called performance supervision.
  • CUSTOMER
  • CenturyLink is the third largest telecommunications company in the United States, and is recognized as a leader in the network services market by technology industry analyst firms.
  • SOLUTION
  • Ericsson provided a solution includes Ericsson Service Innovation Framework, including unified, catalog-driven OSS/BSS, automation of network design, provisioning, activation and problem resolution and implementation and consulting services, using industry standards for solution openness and best practices for business process efficiency.

    Software Components
    - Ericsson Service Innovation Framework
  • DATA COLLECTED
  • SOLUTION TYPE
  • SOLUTION MATURITY
  • Cutting Edge (technology has been on the market for < 2 years)
  • OPERATIONAL IMPACT
  • Impact #1
    [Efficiency Improvement - Time To Market]
    Programming time, production time, and installation time are shortened during the introduction of new products.
    Impact #2
    [Management Effectiveness - Internal Collaboration]
    Deeper integration of information across departments and business units improves internal collaboration and end-to-end customer service.
    Impact #3
    [Cost Reduction - IT]
    Total cost of ownership is lowered due to reduction in IT cost.
  • QUANTITATIVE BENEFIT
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