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Simplifying Complex Logistics for Santander Banks
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Track & Trace of Assets
- Fleet Management
- Process Control & Optimization
- Remote Asset Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
The Challenge
Santander Bank needed to integrate a broad and complex logistics network to distribute paper currency. The network included various entities such as bank branches, ATMs, stores, main depots, central banks, and security transportation companies. The existing process was highly manual, involving hundreds of people, thousands of emails, and various versioned spreadsheets, making operations slow and non-secure. The commercial bank aimed to make its operations more efficient and protected, as the manual process made near real-time tracking and monitoring almost impossible.
About The Customer
Santander Bank, N.A. is one of the largest retail and commercial banks in the United States, providing a range of services including capital, treasury management, risk management, and international solutions. The bank is a wholly-owned subsidiary of Madrid-based Banco Santander, S.A., one of the most respected banking groups globally, with over 125 million customers across the U.S., Europe, and Latin America. Santander's Global Platform segment focuses on global payments services, fully digital banking, and digital assets. The bank's headquarters are in Boston, MA, and it employs over 196,400 people.
The Solution
Santander Bank implemented the Digibee Hybrid Integration Platform (HIP) to integrate its transport requests and track the status of its security transport operations nationwide in near real-time. The solution integrated Santander's operations with Cash-in-Transit Companies (CIT), despite the diversity of systems and different maturity levels of processes. The Digibee HIP streamlined the process, heightened security, and increased efficiency while reducing operational costs. The platform encrypted all messages end-to-end, provided visibility to track the process in near real-time, and simplified integration complexities between different systems and protocols.
Operational Impact
Quantitative Benefit
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