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Streamlining HR Processes: A Case Study on Competent Software and Ramco Global Payroll
Technology Category
- Application Infrastructure & Middleware - Event-Driven Application
Applicable Functions
- Human Resources
- Maintenance
Use Cases
- Inventory Management
- Personnel Tracking & Monitoring
Services
- System Integration
- Testing & Certification
The Challenge
Competent Software, a US-based Business Process Outsourcing company, was facing challenges in managing its HR processes. With over 2000 employees worldwide and over 100 million transactions per year, the company was dealing with a high level of complexity and unpredictability in its workflow. The company was in need of a solution that could simplify its processes, add business value to their core HR application, address complexities in absence management, provide Employee Self Service access with necessary approval workflow, systemize production workforce planning and scheduling, maintain a 360-degree Performance Management System with incident tracking, and create and maintain panels/committees online. The solution also needed to be flexible enough to work around the existing system.
The Customer
Competent Software
About The Customer
Competent Software is a Business Process Outsourcing company based in the US. They have been working with leading Real Estate Information providers since 1992, offering a wide range of services including data conversion, transaction processing, and web-based services. They also assist with desk management, allowing customers to focus on their key business priorities and maximize the value of their IT expenditure. With an employee base of over 2000 employees worldwide, they perform over 100 million transactions per year, which fall under various levels of complexities. The inflow of work is unpredictable, making the management of these processes a significant challenge.
The Solution
Ramco Global Payroll provided a solution that catered to the unique HR requirements of the BPO industry. The solution included modules for Production Workforce Planning, Performance Management, and Seat Allocation, along with other HCM modules such as Leave, Time & Indian Tax Declarations to handle employee life events with necessary approval workflow. The solution was delivered using the strength of VirtualWorks™, providing a flexible and componentized application. The Production Workforce Planning component processed inputs from multiple sources to arrive at an optimum workforce plan. The Performance Management component performed a 360-degree appraisal of employees according to Production, Quality, and Proficiency Indices. The Seat Allocation component ensured effective and efficient usage of work stations based on various projects and activities.
Operational Impact
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