Streamlining Workload and Enhancing Productivity: Ticinocom LTD's Success with Fireflies.ai

• Infrastructure as a Service (IaaS) - Cloud Computing
• Infrastructure as a Service (IaaS) - Hybrid Cloud

• Telecommunications

• Product Research & Development

• Speech Recognition
• Time Sensitive Networking

• Cloud Planning, Design & Implementation Services

Ticinocom LTD, a leading Internet Service Provider in Switzerland, was grappling with the chaos created by multiple daily meetings. With over 25 people in Marketing and Software Development spread across Switzerland, Italy, and other parts of Europe, the company had to ensure everyone was on the same page. However, scheduling overlaps, difficulty in assigning action items, and following up with administrative tasks were tying up managers with routine workload. The question of which meeting could be missed was a constant dilemma, as missing a meeting meant losing key information. Meeting notes and summaries were not efficient enough, and a follow-up session of nearly 30 minutes or more was required to fill the gaps. This resulted in employees spending a large chunk of their workday in post-meeting follow-ups.

Ticinocom LTD is a leading Internet Service Provider in Switzerland, founded in 1996. The company serves more than 40,000 customers across Switzerland and Europe with Fixed and Mobile Internet access, modern cloud solutions such as Shared Hosting, cloud computing, and Cloud Storage as well as VoIP telephony solutions. The company is managed by Karl Heinz Frankeser, who oversees a team of over 25 people in Marketing and Software Development spread across Switzerland, Italy, and other parts of Europe.

Ticinocom LTD found a solution in Fireflies.ai, a tool that could automatically transcribe their Google Meet sessions. With the Google Meet integration with Fireflies, they were able to efficiently create minutes of meetings, schedule action items, send follow-up emails or slack messages, and handle other administrative tasks. After each meeting, every participant received a link to the meeting recording and transcription, where they could also access the automatically extracted action items, deadlines, and key points. By using Zapier with Fireflies.ai, they streamlined their process, resulting in more effective and quick follow-ups across the organization. Fireflies.ai also facilitated better collaboration, increased productivity, and accuracy using voice AI models.

• The implementation of Fireflies.ai brought about significant operational improvements for Ticinocom LTD. The tool helped streamline workflow and effectively manage the multiple meetings held every day. On the Fireflies.ai app, all the participants could easily collaborate and mark specific points, action items, and deadlines, which improved coordination of key tasks. By inviting the Fireflies.ai assistant to their meetings as a participant, they could transcribe meetings and get it to their inboxes in no time. This reduced their follow-ups and freed them to focus on other tasks. The use of voice AI models by Fireflies facilitated accurate and faster actions, further enhancing productivity.

• Managed meetings more effectively

• Reduced workload by 76%

• Quicker follow-ups due to streamlined processes