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Swiss Hospital Streamlines Daycare Services with Nintex Process Automation
Applicable Industries
- Healthcare & Hospitals
- Life Sciences
Applicable Functions
- Product Research & Development
Use Cases
- Demand Planning & Forecasting
- Time Sensitive Networking
Services
- Training
The Challenge
When the COVID-19 pandemic hit, Swiss Hospital, a large healthcare provider in Switzerland, faced an unprecedented demand for daycare services for its employees' children. With public and private sector daycare centers closing, the hospital had to expand its onsite daycare centers from one to five to accommodate the increased demand. However, the existing system for managing daycare services, which involved a mix of phone calls, emails, and spreadsheets, was no longer practical due to the increased complexity and volume. The hospital needed a more efficient, digital solution to handle the registration and management of its daycare services.
About The Customer
Swiss Hospital is a large healthcare provider in Switzerland. When the COVID-19 pandemic struck, the hospital faced a sudden increase in demand for daycare services for its employees' children. With public and private sector daycare centers closing, the hospital had to expand its onsite daycare centers from one to five to accommodate the increased demand. The hospital's employees, most of whom are healthcare workers, had to continue working onsite, making the daycare services essential. The hospital needed a new, efficient way to manage the registration and management of its daycare services.
The Solution
Swiss Hospital partnered with Nintex solutions provider, Bechtle Suisse SA, to create a series of Nintex Forms and Nintex Workflows to manage the previously manual processes. The solution involved three Nintex-based forms for each step of the process: request creation, request validation, and request confirmation follow-up. The dynamic Nintex Form guided employees through the childcare application process, collecting information on the days and times for which the employee wished to register the child. Nintex Workflow then notified childcare services managers of the request, allowing them to accept or decline it based on availability and other parameters. If approved, Nintex Workflow automatically updated a SharePoint calendar to include the child on the daycare schedule and sent a response to the employee. A second form was then sent to the employee for additional information on the child's needs and the name of the person authorized to pick up the child.
Operational Impact
Quantitative Benefit
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