The problem of meter inoperability was driven by several process issues, including large backorders of work orders, a lack of system integration with their enterprise asset management system, manual data entry processes, poor data integrity and the use of multiple systems for work order tracking.Albuquerque Water needed a workforce management solution that would move them from their paper-based service order environment to complete automation of service order work. The utility determined they required a solution that was fully integrated with their enterprise asset management system and provided clear processes to transform their field operations, and at the same time reduce costs and achieve meter maintenance.

Heerema Fabrication Group (HFG), a leading company in the offshore oil & gas and energy, engineering and construction industry, was facing a significant challenge. For over a decade, HFG had been using custom-built software for its primary business process. However, with the company's revised strategy of becoming a global EPC(I) contractor, the legacy software rapidly became obsolete. A new ERP software was necessary to support HFG's emphasis on becoming a global player in engineering, procurement, construction and installation (EPC(I)) and turn-key contracting. The company needed a solution that would support its core processes, facilitate collaboration with subcontractors, and provide project management support for EPC(I) projects. The challenge was to find a solution that would meet these requirements while also being financially viable.