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Albuquerque Bernalillo County Water Utility Authority
Technology Category
- Sensors - Utility Meters
Applicable Industries
- Utilities
Applicable Functions
- Facility Management
Use Cases
- Water Utility Management
The Challenge
The problem of meter inoperability was driven by several process issues, including large backorders of work orders, a lack of system integration with their enterprise asset management system, manual data entry processes, poor data integrity and the use of multiple systems for work order tracking.
Albuquerque Water needed a workforce management solution that would move them from their paper-based service order environment to complete automation of service order work. The utility determined they required a solution that was fully integrated with their enterprise asset management system and provided clear processes to transform their field operations, and at the same time reduce costs and achieve meter maintenance.
The Solution
“We chose Clevest Mobile Workforce Management to automate our field operations based on their experience with water utilities,” explained Juaquin Zamora, Project Manager and AMI System Specialist at Albuquerque Water. “Now Albuquerque Water technicians in the field use Clevest’s WorkBook mobile application do complete field work and capture data in streamlined mobile workflows. This data is sent in real-time to staff in the office and automatically updates their asset management system. We have eliminated the need for someone in the office to do manual data entry from paper into a computer – which is saving us up to 6 hours every day!”
Data Collected
Asset Status Tracking, Carbon Dioxide Emissions, Drive Time, Maintenance Work Orders, Per-Unit Maintenance Costs
Operational Impact
Quantitative Benefit
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