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Documoto
Parts Information Management In The Cloud
Overview
HQ Location
United States
Year Founded
2008
Company Type
Private
Revenue
< $10m
Employees
11 - 50
Website
Twitter Handle
Company Description
Documoto’s vision is to provide innovative software solutions for equipment manufacturers, their network, and their equipment owners to keep the world’s machines working. Our solutions help these businesses rise to the unique challenges found in the complex equipment aftermarket – improve the accuracy, lower the costs, and decrease the lead time for essential technical documentation; fend off gray-market and willfitter competition for increased market share; maximize equipment uptime; provide a top-notch experience for their internal team, channel and customers; and streamline MRO (Maintenance, Repair and Overhaul) operations. Through our solutions, suppliers, manufacturers, channels and equipment owners get closer to each other, optimizing costs and increasing revenues through a unified “content supply chain”.
IoT Solutions
Documoto is a SaaS digital publishing platform and interactive content management system for equipment manufacturers and asset-intensive industries. All content is securely distributed over the web and is accessible on any device. Available in a variety of languages, a user can find and order the right parts and products the first time, every time.
Key Customers
Atlas Copco; Arctic Cat; Excel Industries; LA Metro; Viking; Hiperbaric
IoT Snapshot
Documoto is a provider of Industrial IoT analytics and modeling technologies, and also active in the equipment and machinery industries.
Technologies
Use Cases
Industries
Technology Stack
Documoto’s Technology Stack maps Documoto’s participation in the analytics and modeling IoT Technology stack.
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Devices Layer
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Edge Layer
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Cloud Layer
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Application Layer
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Supporting Technologies
Technological Capability:
None
Minor
Moderate
Strong
Case Studies.
Case Study
Boost in Online Orders and Aftermarket Revenues for Atlas Copco
Printed parts manuals become less and less relevant and useful with time. The static information offered by printed documentation was no longer good enough for a major global player like ACC. ACC needed a solution that would deliver updated versions of documents to their network immediately. The company wanted a dynamic system, which would not only display current inventory levels, but also provide customers with information regarding how products should be used. Atlas Copco Construction’s Needs • Offer customers real-time part and information updates • Provide customers a comprehensive parts lookup and search platform • Administer an eCommerce platform with shopping cart and ERP integration • Produce a multilingual site for parts ordering
Case Study
Excel Industries Mows Down Parts Data Inaccuracies With Documoto
Excel Industries, a leading outdoor power equipment manufacturer, was facing a significant challenge with their parts lookup and ordering system. The company was dependent on a third-party provider to make changes to their parts books and manuals, which was a time-consuming process that often took five to six months to implement. This delay resulted in dealers and distributors being unsure if they were ordering the right part or accessory, damaging the trust between the company and their network. The inaccurate parts data also began impacting Excel’s costs and bottom line, with one instance of a mislabeled transmission resulting in significant shipping costs and a 30-day delay to fix the error.
Case Study
Paladin Breaks New Ground in Technical Support
Before the implementation of Documoto, Paladin Attachments had a manual and time-consuming process for parts ordering and customer service. Customers had to call in to order parts and consumables, and the company relied on hard copy manuals and PDF catalogs for parts lookup. These documents were not regularly updated or maintained, leading to issues with part supersessions. Updates to these documents could take anywhere from 4-12 hours, and creating a new parts manual could take weeks. The company wanted to modernize its aftermarket sales and develop a better way of doing business online.
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