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Freshworks
Overview
HQ Location
United States
Year Founded
2010
Company Type
Public
Revenue
$100m-1b
Employees
1,001 - 10,000
Website
Stock Ticker
FRSH (NASDAQ)
Twitter Handle
Company Description
Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immediate business impact.
Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax.
IoT Snapshot
Freshworks is a provider of Industrial IoT platform as a service (paas), networks and connectivity, automation and control, sensors, actuators, analytics and modeling, cybersecurity and privacy, functional applications, application infrastructure and middleware, wearables, robots, infrastructure as a service (iaas), and drones technologies, and also active in the apparel, automotive, buildings, cement, chemicals, cities and municipalities, construction and infrastructure, consumer goods, e-commerce, education, electrical grids, electronics, equipment and machinery, finance and insurance, glass, healthcare and hospitals, life sciences, oil and gas, renewable energy, retail, telecommunications, transportation, and utilities industries.
Technologies
Sensors
Autonomous Driving Sensors
Chemical Sensors
Electrical Conductivity Sensors
Haptic Sensors
Level Sensors
Liquid Detection Sensors
Application Infrastructure & Middleware
Blockchain
Data Exchange & Integration
Data Visualization
Event-Driven Application
Middleware, SDKs & Libraries
Analytics & Modeling
Big Data Analytics
Data-as-a-Service
Machine Learning
Real Time Analytics
Robotic Process Automation (RPA)
Use Cases
Additive Manufacturing
Advanced Metering Infrastructure (AMI)
Asset Lifecycle Management
Building Automation & Control
Chatbots
Construction Management
Demand Planning & Forecasting
Edge Computing & Edge Intelligence
Experimentation Automation
Facial Recognition
Infrastructure Inspection
Intelligent Packaging
Inventory Management
Last Mile Delivery
Leasing Finance Automation
Mass Customization
Material Handling Automation
Onsite Human Safety Management
Personnel Tracking & Monitoring
Public Transportation Management
Real-Time Location System (RTLS)
Remote Patient Monitoring
Retail Store Automation
Smart Campus
Smart City Operations
Smart Contracts
Supply Chain Visibility
Time Sensitive Networking
Track & Trace of Assets
Usage-Based Insurance
Visual Quality Detection
Functional Areas
Industries
Apparel
Automotive
Buildings
Cement
Chemicals
Cities & Municipalities
Construction & Infrastructure
Consumer Goods
E-Commerce
Education
Electrical Grids
Electronics
Equipment & Machinery
Finance & Insurance
Glass
Healthcare & Hospitals
Life Sciences
Oil & Gas
Renewable Energy
Retail
Telecommunications
Transportation
Utilities
Services
Technology Stack
Freshworks’s Technology Stack maps Freshworks’s participation in the platform as a service (paas), networks and connectivity, automation and control, sensors, actuators, analytics and modeling, cybersecurity and privacy, functional applications, application infrastructure and middleware, wearables, robots, infrastructure as a service (iaas), and drones IoT Technology stack.
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Devices Layer
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Edge Layer
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Cloud Layer
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Application Layer
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Supporting Technologies
Technological Capability:
None
Minor
Moderate
Strong
Case Studies.
Case Study
7-Eleven Philippines Enhances Customer Support with Freshdesk
7-Eleven Philippines, a pioneer of 24-hour convenience stores in the country, was facing challenges with its customer support system. The customer support was outsourced to an external vendor, which resulted in limited visibility into customer query patterns and performance metrics. The company had no transparency into the vendor's analytics and could not validate their reports. They also had no visibility into the volume of calls, number of abandoned calls, etc. due to the use of the vendor’s telephony solution. This lack of control and visibility into customer support led the team to decide to bring the entire function in-house. They began exploring helpdesk solutions that would enable them to build a strong in-house support team.
Case Study
Kaafmeem Enhances Customer Operations with Freshchat and WhatsApp Integration
KaafMeem, a Saudi-based fashion e-commerce company, was facing challenges in its customer service operations. The company, which specializes in modern Arabic fashion, had traditionally used email and direct calls to handle sales queries, delivery information requests, and questions about refunds and replacements. However, they wanted to provide a more user-friendly channel for their customers to immediately access the Kaafmeem team. They were looking for a solution that would allow them to open a direct dialogue with their consumers, making the shopping experience as seamless and convenient as possible. The challenge was to find a platform that was popular among their customer base and could be integrated easily into their existing operations.
Case Study
Cheetah Digital's Transformation: Enhancing ESM with Freshservice
Cheetah Digital, a cross-channel customer engagement solution provider, faced significant challenges in its IT operations after breaking away from Experian in 2017. The newly formed IT team was understaffed with only four agents, insufficient to meet the volume of demands. The team had previously relied on Experian’s internal tools to manage IT requests and needed a new ticketing system. The company's IT roadmap was to be cloud-first, requiring a solution that could provide continuous maturity and stability. Additionally, the IT department recognized the need for automation to scale with increasing demand. The company also faced challenges in driving user adoption of the new ITSM solution, as most IT requests initially came in through emails or walk-ups.
