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Freshworks
概述
总部
美国
成立年份
2010
公司类型
上市公司
收入
$100m-1b
员工人数
1,001 - 10,000
网站
股票行情
FRSH (NASDAQ)
推特句柄
公司介绍
Freshworks (纳斯达克股票代码：FRSH) 为 IT、客户支持、销售和营销团队创建人工智能商业软件，以提高他们的效率并提供更多价值以立即产生业务影响。
Freshworks 总部位于加利福尼亚州圣马特奥，业务遍及全球，为 67,000 多家客户提供服务，包括美国运通、Blue Nile、普利司通、Databricks、Fila 和 OfficeMax。
物联网应用简介
Freshworks 是平台即服务 (paas), 网络与连接, 自动化与控制, 传感器, 执行器, 分析与建模, 网络安全和隐私, 功能应用, 应用基础设施与中间件, 可穿戴设备, 机器人, 基础设施即服务 (iaas), 和 无人机等工业物联网科技方面的供应商。同时致力于服装, 汽车, 建筑物, 水泥, 化学品, 城市与自治市, 建筑与基础设施, 消费品, 电子商务, 教育, 电网, 电子产品, 设备与机械, 金融与保险, 玻璃, 医疗保健和医院, 生命科学, 石油和天然气, 可再生能源, 零售, 电信, 运输, 和 公用事业等行业。
技术
用例
功能区
行业
服务
技术栈
Freshworks的技术栈描绘了Freshworks在平台即服务 (paas), 网络与连接, 自动化与控制, 传感器, 执行器, 分析与建模, 网络安全和隐私, 功能应用, 应用基础设施与中间件, 可穿戴设备, 机器人, 基础设施即服务 (iaas), 和 无人机等物联网技术方面的实践。
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设备层
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边缘层
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云层
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应用层
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配套技术
技术能力:
无
弱
中等
强
实例探究.
Case Study
7-Eleven Philippines Enhances Customer Support with Freshdesk
7-Eleven Philippines, a pioneer of 24-hour convenience stores in the country, was facing challenges with its customer support system. The customer support was outsourced to an external vendor, which resulted in limited visibility into customer query patterns and performance metrics. The company had no transparency into the vendor's analytics and could not validate their reports. They also had no visibility into the volume of calls, number of abandoned calls, etc. due to the use of the vendor’s telephony solution. This lack of control and visibility into customer support led the team to decide to bring the entire function in-house. They began exploring helpdesk solutions that would enable them to build a strong in-house support team.
Case Study
Kaafmeem Enhances Customer Operations with Freshchat and WhatsApp Integration
KaafMeem, a Saudi-based fashion e-commerce company, was facing challenges in its customer service operations. The company, which specializes in modern Arabic fashion, had traditionally used email and direct calls to handle sales queries, delivery information requests, and questions about refunds and replacements. However, they wanted to provide a more user-friendly channel for their customers to immediately access the Kaafmeem team. They were looking for a solution that would allow them to open a direct dialogue with their consumers, making the shopping experience as seamless and convenient as possible. The challenge was to find a platform that was popular among their customer base and could be integrated easily into their existing operations.
Case Study
Cheetah Digital's Transformation: Enhancing ESM with Freshservice
Cheetah Digital, a cross-channel customer engagement solution provider, faced significant challenges in its IT operations after breaking away from Experian in 2017. The newly formed IT team was understaffed with only four agents, insufficient to meet the volume of demands. The team had previously relied on Experian’s internal tools to manage IT requests and needed a new ticketing system. The company's IT roadmap was to be cloud-first, requiring a solution that could provide continuous maturity and stability. Additionally, the IT department recognized the need for automation to scale with increasing demand. The company also faced challenges in driving user adoption of the new ITSM solution, as most IT requests initially came in through emails or walk-ups.
