The client had strategic aspirations to move towards a managed service provider model from a traditional value-added reseller model (hereon mentioned as VAR). This required digital transformation across their customers, vendors, and internal employees’ touchpoints, with streamlined internal supply chain processes and enhanced customer experience

The client's go-to-market teams weren't accustomed to attracting new buyers in the digitally networked world. These prospects come from an evolving demographic — millennials and Gen Z who were increasingly adopting the new ways of evaluating options online and making reservations.There were three key challenges that the client was facing.Outdated and aging systems (legacy core)Inadequate web presence and e-Lack of predictive customer understanding and analytics

While launching the product, the client was looking for a partner to outsource the entire software product development process to complement their audio and product engineering competency. The client reached out to Mindtree as their partner of choice to engineer the whole gamut of desktop, web, and mobile applications that help their users to interact with the device.The primary functions of the applications were to enable:The system integrator to configure the product as per the meeting room’s specificationsEmpower IT, admins, to remotely manage the networked devicesFacilitate end-users to customize the device configuration to suit their meeting experience.