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WaterSmart Software
WaterSmart Software uses mobile and online tools to help water utilities educate and engage their customers to save water and money.
Overview
HQ Location
United States
Year Founded
2009
Company Type
Private
Revenue
< $10m
Employees
11 - 50
Website
Twitter Handle
Company Description
WaterSmart Software provides intelligence beyond the meter to make the lives of water utility managers easier. Water providers using WaterSmart’s cloud-based, customer engagement and analytics platform have been proven to reduce costs, protect revenue, and increase customer satisfaction by more than 25%. WaterSmart recently won the globally coveted World Economic Forum Technology Pioneers Award for their potential to “significantly impact business and society through the design, development and implementation of new technologies and innovation.” Come help us change the way the world uses water.
IoT Solutions
USAGE INFORMATION: Help customers track and better understand where water is used
- View hourly and daily usage
- Highlight accurate household disaggregation detail (i.e. showers, toilets, sinks, etc.)
LEAK ALERTS & RESOLUTION:Allow customers to detect and resolve leaks on their own.
- Real-time leak alerts
- Self-service leak resolution workflows
- Meet customers where they are (print, email, mobile, SMS, voice)
BILL FORECAST NOTIFICATIONS: Prevent high bill surprises
- Actual and forecast bill thresholds
- Personalized Bill Explainer wizard to reduce calls
- Opt-in and customer-configurable
IoT Snapshot
WaterSmart Software is a provider of Industrial IoT infrastructure as a service (iaas), and functional applications technologies, and also active in the utilities industries.
Technologies
Use Cases
Functional Areas
Industries
Services
Technology Stack
WaterSmart Software’s Technology Stack maps WaterSmart Software’s participation in the infrastructure as a service (iaas), and functional applications IoT Technology stack.
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Devices Layer
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Edge Layer
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Cloud Layer
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Application Layer
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Supporting Technologies
Technological Capability:
None
Minor
Moderate
Strong
Case Studies.
Case Study
Empowering Billings City with Digital Transformation: A Case Study
The City of Billings, Montana, the largest city in the state, provides reliable water distribution, wastewater collection and treatment, and garbage collection to its population of 110,000 people. The city was facing challenges in meeting evolving customer expectations and delivering a high-quality customer experience. Their initial attempt at an online payment platform was limited in functionality, focused solely on bills, and was cumbersome to use. The platform was not user-friendly and did not meet the needs of a wide range of customers, some of whom were tech-savvy while others preferred more traditional solutions. The city was receiving a high number of customer calls and complaints related to bills and payment issues. Therefore, they were in need of a platform with self-service solutions to help resolve these common customer issues online.
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