Our client, a South African company dealing with the settlement of various securities, had invested in an on-premises data lake as a single, reliable source for data-driven decision making. Despite significant investment, the client was unable to achieve the desired agility and scalability. The data lake’s infrastructure presented several challenges including inability to scale, high infrastructure and maintenance costs, and lack of cloud-based computing. Its monolithic architecture was unable to handle the client’s increasing data storage and analytics needs. The absence of cloud-based services resulted in underutilization of the data lake by business users. It was inaccessible by many, lacked real-time services, and was regarded as an unreliable source, leading to significant revenue leakages.

The client, a consumer electronics and networking company based in California, was facing several challenges that were affecting their customer engagement and overall sales. The primary issues included inadequate customer support, ineffective handling of customer issues on social media, and a lack of welcome emails for new customers who made purchases online. These issues were causing a significant decrease in customer satisfaction and loyalty, which in turn was negatively impacting the company's sales and reputation in the market.

The client, a global science and specialty chemicals company, was facing a significant challenge with its application design at the global level. The existing design was outdated and inefficient, leading to slow page response times and a less than optimal user experience. This was affecting the company's ability to effectively engage with its users and was potentially impacting its global reputation. The client needed a complete overhaul of its application design to improve its functionality and user experience.

The customer, a multinational shared value insurance company based in South Africa, was struggling with implementing a technology-enabled business transformation strategy for agile operations. The company aimed to expand its business and launch its behavioral change platform across new geographies, improve operational efficiency, and enable the overall digital transformation of the business. However, it faced several challenges including the absence of best practices for ITSM processes, lack of end-to-end service monitoring capabilities, no service scalability measures and continuous service availability, no continuous business support across different time zones, absence of a continuous improvement strategy across people, process and technology, improper knowledge management and handover structure, and issues with Total Quality Management (TQM), Automation, Orchestration and Self-healing.

The client, a U.S. manufacturer of computer networking equipment and computer hardware, was grappling with operational inefficiencies in their traditional corporate environment. This was leading to lower system responsiveness and an increased amount of time spent on maintenance tasks. The challenge was to find a solution that could streamline their operations, improve system responsiveness, and reduce the time and resources spent on maintenance tasks. The client needed a solution that could not only address these issues but also provide a robust and scalable digital estate to support their growing business needs.

The customer, a global multilateral financial advisory firm, was facing a multitude of challenges. They were looking to secure business growth, protect margins, and align operations across countries to rapidly changing market needs. Business agility was critical to increase operational efficiency. However, the performance of their existing hardware and applications, along with a clunky collaboration environment, were major hindrances to employee productivity and end-user experience. The business aimed at reducing the cost of managing incidents, eventually reducing the number of incidents, and minimizing false alarms. Additionally, the customer was operating with geographically distributed localized service desks that were using non-standard processes. This was leading to redundancies, operational inefficiencies, and sub-optimal IT service delivery.