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A CPG Credit and A/R Success Story
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 食品与饮料
- 消费品
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
服务
- 软件设计与工程服务
- 系统集成
挑战
Danone faced significant challenges in its Accounts Receivable (A/R) processes due to a decentralized system and a diverse customer base. The company had to manage multiple payments and remittance formats manually, leading to increased process complexity and a high number of short pays. The A/R team spent a considerable amount of time processing electronic and check payments, which delayed dispute identification and resolution. Additionally, the manual deductions management process caused delays in dispute management, increasing the Days Deductions Outstanding (DDO) to over 45 days. The lack of automation in the collections process further affected cash flow and working capital, and the inability to identify the right customers for collections hindered customer-client relationships.
关于客户
Danone is a leading global food and beverage corporation headquartered in Paris. The company is dedicated to bringing health through food to as many people as possible and operates in four main business areas: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition. Danone serves a diverse customer base, including over 1000 food distributors ranging from small 'mom & pop' stores to large retailers like Wal-Mart. With a global presence and geographically distributed operations, Danone's Accounts Receivable (A/R) processes were managed through shared services across multiple business units worldwide.
解决方案
Danone partnered with HighRadius to automate its A/R processes and improve the collections process. HighRadius implemented out-of-the-box engines for parsing remittance from multiple formats, achieving over 90% cash application automation within 90 days. Features like Email Remittance Capture, Checks AI-OCR Capture, and Web Portal Remittance Capture enabled the automatic processing of various remittance formats, significantly increasing the cash posting rate. The HighRadius Cash App Cloud solution automated the identification, matching, and coding of deductions, speeding up deduction resolution and recovery. The Deductions Cloud aggregated data from various sources, such as retailer websites and financial systems, and matched them directly to the customer, automating the entire deductions process. This increased visibility into the deductions process and allowed for timely follow-up with sales, distribution, or customers for resolution.
运营影响
数量效益
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