Accelevents Leverages Stream Chat for Enhanced User Experience in Virtual Events

技术

基础设施即服务 (IaaS) - 虚拟私有云
可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器

适用行业

建筑物
水泥

适用功能

维护
产品研发

用例

楼宇自动化与控制
实时定位系统 (RTLS)

挑战

这场流行病给虚拟活动行业带来了福音，Accelevents 经历了巨大的增长。该公司已经在转向混合模式，并已做好与市场同步发展的准备。为了为其不断增长的用户群提供独特且动态的体验，Accelevents 团队需要一个适应性强的聊天解决方案，该解决方案可以快速启动并支持大规模活动。

关于客户

Accelevents 是一款适用于虚拟、混合和现场活动的一体化活动管理平台，使主办方能够扩大影响范围、与受众互动并推动增长。他们优先考虑改善虚拟活动组织体验和与会者体验。聊天是创建引人入胜的虚拟活动氛围的核心租户。 Accelevents 需要一个能够支持大量用户和同时交互的消息传递基础设施。

解决方案

在意识到他们需要比 Web 实时通信 (WebRTC) 解决方案所能提供的更大的灵活性后，Accelevents 团队评估了几家专门的聊天供应商。 Stream 的性能、可靠性和可扩展性说服他们集成 React 和 React Native Chat SDK 以及 Chat UI Kit。 Accelevents 的开发人员定制了 SDK 功能以满足其平台的特定需求，并在不到一周的时间内创建了原型。

运营影响

The integration of Stream Chat into Accelevents' platform has allowed the company to differentiate their event experience from competitors and launch new features faster. The ready-made chat component has proven to be performant, flexible, and reliable, meeting the specific needs of Accelevents' platform. The user presence indicators have boosted engagement by signaling to attendees that someone is waiting in the virtual booth to assist them. Push notifications have also been beneficial, ensuring that information from the virtual message board is disseminated to attendees. As in-person events slowly return, Accelevents is looking forward to leveraging the best aspects of its virtual event technology to reimagine its relationship to in-person events.

数量效益

Accelevents was able to create a prototype in less than a week after integrating Stream Chat.
The company was able to focus on developing other platform features due to the time saved by purchasing a ready-made chat component.
The presence indicators provided real-time data on the number of attendees at each session.